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IT Apprentice

  • TGC Computers Ltd
  • Wakefield
  • £13312 per annum

Velocity Academy have an exciting new opportunity for an IT apprentice with TGC Computers, an IT Managed Services provider with SME, Education and Public Sector customers, based in Wakefield. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.

Vacancy provider logo for Velocity Academy

  • GMFJ Reference
    251116
  • Wages
    £13,312 p/a
  • Hours
    40.00 per week
  • Date Posted
    12/06/2024
  • Start Date
    26/08/2024
  • Approx. Duration
    15 months

  • Location
    Wakefield
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    TGC Computers Ltd

Description

Assisting and supporting the technical team in delivering services and solutions to our customers. You will be involved in workshop repairs, System configuration, Software imaging, 1st Line Helpdesk, assisting sales and purchasing, and logistics.

Your duties and responsibilities in this role will consist of:

· Ensure a coordinated approach between the Sales and purchasing departments and the Config Centre to the enhance the user experience

· Work with the Service Delivery team to quickly, effectively understand and methodically deal with allocated tasks

· Provide support to the Configuration, Helpdesk and Workshop Engineers around IT repairs and device imaging

· Provide 1st Line Helpdesk support

· Work with Customer Services to ensure all enquiries are fully owned and the service levels are maintained with new and existing clients

For more information about this vacancy please contact Velocity Academy on - (Ref ID: 251116)

· Previous technical skills/knowledge related to IT is essential

· IT literate included Microsoft Office

· A hands on can-do approach to work

· Excellent communication and ability to work under pressure

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

· Address IT issues by prioritizing in response to customer service level agreements.

· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

· Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: https://velocity-pt.co.uk/

· Must be organised and have a good eye for detail

· Must have good timekeeping, be honest and trustworthy

· Must have a passion for IT and gadgets

· Must be able to work as part of a team

· Should be driven and enthusiastic and keen to learn

· Should be adaptable and flexible

The role offers long term security and the opportunity to progress into a permanent position.

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