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Receptionist Apprentice

  • The Wells Medical Practice - Tunbridge Wells
  • Royal Tunbridge Wells, Kent
  • £224.00 per week

The purpose of the role is to: #### Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone #### Undertake a variety of administrative duties to assist in the smooth running of the Practice including clerical support to clinical staff and other members of the Practice team #### Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies #### Undertake a level 3 apprenticeship

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  • GMFJ Reference
  • Wages
    £224.00 p/w
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
    Royal Tunbridge Wells
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    The Wells Medical Practice - Tunbridge Wells


Duties and Responsibilities:

The duties and responsibilities to be undertaken by an Admin Apprentice may include some or all of the items in the following list, dependent on competency levels, and current and evolving Practice workload and staffing levels. Duties may be varied from time to time under the direction of the Practice Manager.

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

- To deal with internal and external post and emails on a day to day basis

- To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.

- To meet and greet visitors as required.

- To provide appropriate reception cover as and when required.

- To obtain and retrieve clinical/non-clinical records as requested.

- To support the control of clinics/appointments and retrieve records.

- To maintain filing systems in line with organisations policies and procedures.

- To assist with the ordering and maintenance of stock supplies (specific to role as


- Collating information for reports

- To be a flexible and supportive member of the team.

- To adhere to the local and national Health and Safety regulations and the

- Prescriptions:

o To ensure that requests for acute and repeat prescriptions are processed in line with contract requirements;

o To identify patients whose prescriptions are due for review for the relevant GP;

o To manage systems for passing prescriptions to pharmacies who provide a collection service;

o To liaise with doctors, patients, hospitals, pharmacists, and others as and when required in connection with medication prescribed for registered patients;

o Management of the recording system for controlled drugs;

o Ordering of stationery required for issuing prescriptions.

- Ensuring that registrations and deductions are processed in line with Health Authority requirements, and that appropriate record keeping systems are up-to-date and fit for purpose.

- Ensuring that the system for the record keeping of temporary residents is kept up to date;

- Summarising of patient notes in line with internal procedures and external QOF deadlines;

- Using appropriate read codes, scanning correspondence to ensure the accurate recording of Quality and Outcome Framework (QOF) specific information, and patient specific information, bearing in mind the implications of such recording;

- Ensuring that patient records are kept up to date with relevant information, enabling clinicians and other relevant staff to access accurate and up to date patient histories.

- Throughout the training period the post holder will be expected to complete all

educational and training as required

Practice Policies and Procedures

- To sign a learning contract with the training provider and adhere to the agreement

- To assist in the administration process associated with service audits (specific to role as appropriate)

- To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.

At Wells Medical Practice, you will be working towards a Business Administration Level 3 Qualification over the course of 15 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 251272)

-Able to format good English both verbally and written -Willing to learn
No qualifications needed
Business Administrator Apprenticeship L3 including Functional Skills in Maths and English
-Kind -Helpful -Eager -Bubbly -Attention to detail
Long term position and a possible differ to the clinical side of things or gradually admin responsibility increase (management).

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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