×

0 people have applied to this vacancy

0 people have viewed this vacancy

IT Support Apprentice

  • QA Apprenticeships
  • Coalville, Leicestershire
  • £10.10 per hour

Vacancy provider logo for QA

  • GMFJ Reference
    251329
  • Wages
    £10.10 p/h
  • Hours
    40.00 per week
  • Date Posted
    18/06/2024
  • Start Date
    18/06/2024
  • Duration
    Not Specified

  • Location
    Coalville
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:



Antalis are a leading distributor of business-to-business goods and services. This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relating to business user support. This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practices and processes, supporting end user requests and working on business projects as required



Responsibilities:





  • Providing support to all end users, creating and regularly reviewing standard operating procedures and support documentation


  • Creating, updating and maintaining standard operating procedures and articles for the IT department knowledge bank and user base


  • Reviewing and maintaining asset inventory, device deployment and compliance system, providing support to end-users for any related requests or incidents


  • Ensuring all tickets are triaged and updated, regular housekeeping of assets


  • Controlling safe disposal of IT equipment to comply with Waste Electrical and Electronic Equipment Regulations


  • Regular management of incidents and service requests on the company’s incident management system, to ensure the service provided adheres to agreed company SLA’s


  • Managing access management and IT security requests, configuring new equipment and installing approved software


  • Responding and resolving IT issues and supporting the use of computer equipment and systems by providing necessary advice (escalating where necessary)


  • Installing, configuring, troubleshooting and resolving issues on laptops, desktops, printers and smart devices (tablets, mobiles and telephone equipment) and business applications




Desirable skills:





  • Some knowledge of Microsoft based operating systems


  • Some experience of troubleshooting/supporting technologies


  • Some knowledge of Active Directory services


  • Basic understanding of Office 365 services (Azure, Endpoint Management Security and mobility, Exchange, SharePoint, Teams, OneDrive)


  • Basic understanding of Network Infrastructure


  • Organisational, analytical and problem-solving skills


  • Good communication skills and excellent telephone manner




Entry requirements:





  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information please visit the UK ENIC website.



Working hours:



40 hours per week, 8:30am - 5:30pm



Benefits:





  • Company contributory pension and life assurance schemes


  • Buy/sell holiday scheme


  • Cycle to Work scheme


  • Free parking




Future prospects:



Potential progression onto more senior roles upon successful completion of the apprenticeship.



About QA:



Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 



Interested? Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 251329)

Based on this opportunity you might also be interested in.

Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs