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Digital Support Apprentice

  • QA Apprenticeships
  • Edinburgh, City of Edinburgh
  • £6.73 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £6.73 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


VPZ are the UK's leading vape shop and e-cigarette specialists. Since opening their first store in 2012, we have expanded to over 150 UK locations. VPZ have supported numerous QA Apprentices and now have an opening for a Digital Support Apprentice within their team.

As a Digital Support Apprentice, your job will be to advise and support customers. This will be done via email, live chat and telephone. You will help solve problems that customers might have and make sure they're happy with the service and overall experience. 

What will you be doing?

  • Act as the first point of contact with customers through emails, Zendesk live chat and calls to provide information and deal with complaints

  • Become a super user of eCRM, on the relevant software to support peers and customers. Records are stored here to keep track of customer interactions

  • Provide support for teams on systems including eCRM, Outlook, Microsoft Excel, Word, Teams and One Drive

  • Identify customers’ needs and provide first line support by providing solutions and alternatives

  • Troubleshoot, problem solve, collaborate with colleagues to support customers

What qualities should you have?

  • Strong communication skills

  • Active listener 

  • Ability to multi-task, set priorities and manage time effectively


£14,000 per annum 

Working hours:

Monday to Friday, 9am – 5pm


  • Career progression

  • Support work environment

  • Extra training opportunities 

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 251384)

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