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Digital Support Apprentice

  • QA Apprenticeships
  • Edinburgh, City of Edinburgh
  • £6.73 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £6.73 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Are you eager to launch your career with a well-established 'independent' Travel Agency and Tour Operator?

Connoisseur Travel Services, established in 1987, takes pride in maintaining its status as an independent travel agent, committed to delivering top-notch service to their valued customers. Their primary goal is to curate travel experiences that align with their clients' preferences at a competitive cost, all while providing a warm and attentive service with a keen eye for detail.

This is an exciting opportunity for an apprentice to be part of a team dedicated to crafting unforgettable journeys for their clientele. In this role, you'll swiftly acquire the essential skills and knowledge vital for success, all whilst embarking on a journey towards completing an SCQF Level 6 apprenticeship qualification, solidifying your expertise in the realm of crafting exceptional travel experiences.


  • Act as first-response for processing client bookings, this includes speaking to the client, sourcing the offer, and processing the booking on our systems

  • Access bookings through business intranet and intranet for wider group, creating a digital file via Sharepoint for the client to include invoices and all communication from supplier and customer for the booking

  • Issue confirmation tickets by finding customer booking and processing it on travel CRM systems, Vtarcs and vCRM

  • Open digital files on Sharepoint and upload confirmation correspondence where appropriate

  • Use MS Excel Spreadsheets for passenger information lists and sales reporting

  • Create digital marketing content for the business, including e-shots on MailChimp, newspaper advertisements with all major newspapers, designing adverts and digital brochures on Flipsnack, and uploading social media posts on Facebook and Instagram

  • Inbound and outbound interaction with customers over multiple channels, including email via MS Outlook and telephone to take briefs from the customer

  • Have thorough product knowledge for destinations by attending online webinars, gaining knowledge for how to navigate supplier websites and client portals

Desirable skills:

  • Passion for travel

  • Great communication skills

  • Innovative and a drive to learn

  • Can work as part of a team

  • Smart and presentable

  • Good numeracy and literacy skills

  • Familiarity with MS packages


£14,000 per annum

Working hours:

37.5 hours per week, Monday to Friday, 9am - 5pm plus 1 Saturday morning remote shift 9am - 12pm every 6 weeks.  


  • Opportunity for further training within the role

  • Opportunity for first-hand experience of what the company offers through ship visits and educational familiarisation trips

  • Performance based bonuses and incentives

  • Recognition through ‘Employee of the month’ scheme

  • 4 weeks holiday allowance + bank holidays

Future prospects:

The opportunity to stay on upon successful completion of the apprenticeship programme, taking on further responsibility and progressing within the team. Connoisseur Travel Services are committed to supporting you and your development and will always ensure you are able to use your skills to the best of your ability.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 251505)

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