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Apprentice Customer Service Advisor - Vertu Motors , Bristol Street Motors Ford Redditch

  • Bristol Street Motors Ford Redditch - Vertu Motors
  • Redditch, Worcestershire
  • £8.66 per hour

Are you interested in starting a career working in the automotive industry with a well known car dealership? Vertu Motors are offering the right candidate an opportunity to join their team at their Bristol Street Motors Ford Redditch dealership. If you are passionate about delivery excellent customer service and have experience of working in a face to face customer environment, this could be the perfect role for you. Apply today!

Vacancy provider logo for Inspiro Learning Limited

  • GMFJ Reference
    251659
  • Wages
    £8.66 p/h
  • Hours
    40.00 per week
  • Date Posted
    28/06/2024
  • Start Date
    12/08/2024
  • Approx. Duration
    15 months plus 3 months for End Point Assessment (EPA)

  • Location
    Redditch
  • Status
    Now Taking Applications
  • Sector
    Retail
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Bristol Street Motors Ford Redditch - Vertu Motors

Description


Are you interested in starting a career working in the automotive industry with a well known car dealership? Vertu Motors are offering the right candidate an opportunity to join their team at their Bristol Street Motors Ford Redditch dealership. If you are passionate about delivery excellent customer service and have experience of working in a face to face customer environment, this could be the perfect role for you. Apply today!

The Customer Service Advisor (apprentice) role is one of the busiest and most critical roles in our Dealerships. The role holder manages the relationship between the customer and the workshop, delivering exceptional customer service and ensuring our customer satisfaction levels are outstanding.

The Customer Service Advisor is responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed. They will also provide support with additional ad-hoc duties as required.

As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.

All Customer Service Advisor (Apprentices) will undertake a 15-month apprenticeship, which will be delivered by Inspiro Learning and centrally managed by the Vertu Talent Team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor role.

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means customers would not consider using our competitors.

Maximising Profit Per Customer Visit:

Product Sales: Actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: Actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: Accurately and consistently collect, input and manage all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.

Customer Follow-up: Maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

To become an apprentice, you must:

  • be 16 or over
  • not already be in full-time education

You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

  • have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
  • learn and train for a specific job
  • get paid and receive holiday leave
  • get hands-on experience in a real job
  • study for at least 20% of your working hours
  • complete assessments during and at the end of your apprenticeship
  • be on a career path with lots of future potential

    What is an apprenticeship?

    An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.

    Levels of an apprenticeship

    Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.

    At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.

    For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 251659)


    To be considered for this role, you must have basic skills in the following:

    • • Experience of working with customers in a retail environment
    • • IT literacy
    • • Numeracy and Literacy
    • • Strong communication skills to deal with customers, colleagues, and suppliers.

    No qualifications are required to be successful for this position. All training will be provided. To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.

    Level 3 Customer Service Specialist Apprenticeship Standard

    Apprenticeship standards are aimed at developing skills within the Apprentice’s chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.


    Once the apprentice has completed a minimum of 12 months training and the employer and Inspiro's Regional Trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.


    Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.


    • - Reliable
    • - Flexible
    • - Customer service

    Guaranteed Service Advisor role on completion of apprenticeship. Progression routes to Parts Advisor/Supervisor, Workshop Controller, Assistant Service Manager, Service Manager. Internal rising talent programmes to support career progression.

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    Opportunities with Inspiro Learning Limited

    In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

    Choose an apprenticeship with Inspiro and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Inspiro has the employer partnerships to offer apprentice job vacancies in your area.

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