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IT Support Apprentice

  • QA Apprenticeships
  • Audenshaw, Tameside
  • £7.45 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.45 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description: 
Brother International Europe (BIE) is the European hosting company for Brother in Europe, based in Manchester, UK and part of the global Brother Group. Since the 1950s Brother has built a strong presence in Europe. BIE has sales offices or representatives in 23 European countries, a central sewing machine HQ for Europe based in Germany, and production facilities in the UK and Slovakia, with a workforce of over 1,300 people. 

The role of BIE is to provide product intelligence and centralised support to each of these European operations.

Brother’s mission is to place our customers first, everywhere, every time and provide them with superior value, by creating and delivering high quality products and services, demonstrating its corporate message: “At your side.” 

We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 Apprenticeship. 

The Role / Duties:  [you will:] 

  • Provide 1st level support for all English user requests

  • Educate users to use IT equipment and software in the most efficient way

  • Ensure tickets are complete with information / data

  • Translate / pass on to relevant 2nd level teams

  • Manage workload & monitor SLAs

  • Drive efficiencies by publishing knowledge articles & providing user education

  • Support starters / leavers / local device provisioning

What we are looking for: 
Essential skills and experience: 

  • Good all-round knowledge of IT technologies 

  • Fluent in English 

  • Intune / software deployment experience 

  • Knowledge of Windows 10 and Office 365 

  • Networking experience 

  • Exchange hybrid environment


  • Ticket management

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

£13,500 - £15,500 per annum.


  • Kitchen refreshments 

  • Onsite parking

  • There is a company pension

  • You will receive excellent career development and training opportunities

Future prospects:
Brother have taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business. The progression pathway is very clear and will provide many opportunities. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 251778)

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