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B&Q Customer Advisor Apprenticeship

  • B&Q - Wood Green
  • London Wall, Greater London
  • £366.00 per week

Do you have the desire to learn new skills and develop your career? B&Q are recruiting a Customer Advisor Apprenticeship and are looking for enthusiastic apprentices to join their team!

Vacancy provider logo for Lifetime Training

  • GMFJ Reference
  • Wages
    £366.00 p/w
  • Hours
    30.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
    London Wall
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Intermediate Level 2
  • Employer
    B&Q - Wood Green


As an apprentice with B&Q you will experience and learn all the different departments. To experience how the store works, you will spend time in all departments shadowing your colleagues and demonstrate what you have learnt with your Lifetime Regional Trainer. An example of your 12 months would look like:

- Weeks 1-2 Welcome and induction

- Weeks 3-8 Checkouts and Returns

- Weeks 9-14 Décor and Flooring & Tiling

- Weeks 15-22 Hardware

- Weeks 23-28 Building

- Weeks 29-34 TradePoint

- Weeks 35-42 Outdoor and Seasonal

- Weeks 43-50 Showrooms

- Weeks 51-52 End Point Assessment

Key Responsibilities:

- Learn how to actively approach customers and how to engage with them naturally, putting this in to practice and demonstrating how to have great conversations and helping them find everything they need to complete their project.

- Shadow your colleagues to learn and understand how to give the best customer service.

- Learn how to work with colleagues in the department you are training in. Understand how to support them, sharing their knowledge and expertise to help you give great service, and learn about the store.

- Learn about the different types of customer communications, the types of customer challenges and how to either deal with them or the escalation process.

- Learn and understand the importance of customer feedback, how to share it with your Unit Manager/Trading Manager, and how this can improve service and processes within your store and the business.

- Learn and understand how to utilise all available tools and systems to help maximise sales, ensuring your customer has everything they need to complete their project.

- Learn how product/project availability is maximised within the department you are training in and how this helps your customer.

- Learn about the processes relevant to the department you are working in and how they help your store, the business, and your customers.

- Learn how to take personal responsibility for being legally compliant.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

- Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

- Build a positive and effective relationship with your regional trainer

- Be committed to attending 1-2-1 six weekly sessions with your regional trainer.

Once you have completed your apprenticeship you will be required to:

- Take part in a discussion around your apprenticeship, your experiences and what you have learnt.

- Complete a multiple-choice test and an observation.

- Complete and pass your End Point Assessment.

At B&Q, you will be working towards the Retailer Level 2 Apprenticeship over the course of 18 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 251797)

- Good communication skills. - Communicating and helping customers. - Desire to learn and put new skills in to practice.
No qualifications required!
Retailer Apprenticeship L2 including Functional Skills in Maths and English
In order to be successful Customer Advisor Apprentice with B&Q you will have the below attributes: Together - We love talking to people and customers. We're team players. We're welcoming and inclusive. We're enthusiastic and engaging. Curiosity - We love to find out more and ask questions. We continuously develop our skills through the GoodHome Academy and by learning from others. Simplicity - We believe there's always a way. We keep it simple for customers by using our knowledge of product, projects, and services. Humility - We communicate in a way that's easy to understand. We care about you, me, and we. We're great listeners. We're respectful and calm. We learn from our mistakes. Excellence - We strive for excellence and embrace change. We're good at adjusting our approach to different situations. We always think what's possible.
Ongoing support and development.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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