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Technical Support Apprentice

  • Lochinvar Limited
  • Banbury, Oxfordshire
  • £346.15 per week

LOCHINVAR LTD To provide consistently excellent levels of customer service by completing after sales administrative requirements for the Technical Support Group (TSG). To assist the Technical Support Administrator in achieving the highest levels of technical and service support for customers and colleagues.

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  • GMFJ Reference
    251825
  • Wages
    £346.15 p/w
  • Hours
    37.50 per week
  • Date Posted
    04/07/2024
  • Start Date
    07/08/2024
  • Approx. Duration
    21 months

  • Location
    Banbury
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    Lochinvar Limited

Description

What will the apprentice be doing?

  • Support service team with service and warranty reports and following through with the associated CRM related activities - raising cases, sending reports and closing cases.

  • Administration of supplier returns, monitor credits received and file accordingly in line with IMS processes.

  • To adhere to our Integrated Management System policies.

  • Assist with general TSG stock control and arrangements for site specific parts.

  • Management of individual Service Technician van stock control through item re-classing, re-stocking vans and completing the quarterly van stock take.

  • Managing and overseeing warranty process and producing warranty credits where applicable.

  • Assist the Service team with a range of administrative duties including raising service work quotations, chasing existing quotations, sending risk assessment & method statements (RAMS), and pre-commissioning forms to customers.

  • Continuously maintain the CRM database, including accounts, contacts and service cases.

  • Managing outstanding orders in Glovia, contacting customers and closing out of date orders.

  • Manage equipment calibration records.

  • Support Technical Support Manager with IMS management including certifications.

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 251825)

Company website : lochinvar.ltd.uk

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • GCSE or equivalent Mathematics & English (Grade 9-4 (A*-C)) essential
  • Business Administrator Level 3
  • End Point Assessment
  • Work Based Training
  • Customer care skills
  • Administrative skills
  • Initiative
  • We would hope to be able to offer a permanent position when the apprenticeship ends should we be in a position to do so.

The annual wage is between £18,000 and £20,000, that is £9.23 - £10.25 per hour and £346.15 - £384.61 per week.

Working week

Monday - Friday 8:30am - 5pm, with an hour for lunch.

Total hours per week: 37.5 hours a week

Expected duration

21 Months

Things to consider

• Good IT knowledge including standard Microsoft Office packages and ERP/CRM type software. • Good communication skills - both verbal and written, • An excellent attitude towards providing consistently high levels of customer service. • Good organisational skills. • An excellent awareness of quality issues and adherence to company processes. • Ability to apply initiative appropriately. • Strong administrative skills with preferably a technical background or interest in technical products.

N/A

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