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IT Support Engineer

  • UK Coaching
  • Leeds
  • £22100 per annum

Are you looking to build a long-term career in Business Analysis? Then look no further! Start your career today with a Level 4 apprenticeship with UK coaching and Kaplan. You will be gaining valuable workplace experience whilst working towards the Business Analyst qualification.

Vacancy provider logo for Kaplan Financial

  • GMFJ Reference
    251918
  • Wages
    £22,100 p/a
  • Hours
    37.00 per week
  • Date Posted
    06/07/2024
  • Start Date
    23/09/2024
  • Approx. Duration
    18 months

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    UK Coaching

Description

Your duties will be-

  • Providing customer focused 1st line support.
  • Liaising between external IT support providers.
  • Carrying out asset management.
  • Carrying out the setup of new laptops and mobile phones.

For more information about this vacancy please contact Kaplan Financial on kaplan.recruitment@kaplan.co.uk (Ref ID: 251918)

Company website : www.ukcoaching.org

  • Some IT experience,
  • Service desk experience.

GCSE's grades 9/A* - 4/C including Maths and English and A levels.

Business Analyst Apprenticeship Level 4.

The Apprenticeship standard sets out the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be successful in this job role, this includes technology and industry trends across the digital sector. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment.

The Knowledge areas of the apprenticeship will be covered through completion of our dedicated training courses which have been mapped to the standard. The Skills and Behaviours are developed through the practical experience gained in the job role, workplace training and mentoring, and the completion of 2 work-based projects.

The Business Analyst apprenticeship equips individuals with the ability to understand the needs of stakeholders and how these can be met through business change and digital solutions. Business Analysts are solution professionals that help organisations deliver business and digital change successfully. This apprenticeship provides the skills and knowledge they need to determine and present technology solutions that deliver business improvement and benefits.

Business analysis exists in almost every sector, from not-for-profit organisations through to retail and the financial services. It’s fast-paced and collaborative, and Business Analyst professionals can take lead roles in successful change delivery.

A common area of focus for the Business Analyst role is to model business processes and to facilitate, coordinate and document requirements for the proposed business and IT changes. Business Analysts will determine and present solutions of how technology can be used to deliver business improvements, and support business acceptance to ensure that the proposed solution meets the defined requirements.

Typical job titles include:

Business Analyst, IT Business Analyst, Agile Business Analyst, Digital Business Analyst, Business Systems Analyst, Requirements Analyst, Business Process Analyst.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviors associated with your apprenticeship.

  • Experience of providing 1st line support
  • Ability to provide customer support.

Ability to develop within the IT team and working on large scale projects.

Please note the majority of the time you will be in the office but there may be scope to have a day a week remote.

25 days annual leave, company contributory pension scheme, life leave, length of service awards.

Good access to public transport and close by car parking.

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Opportunities with Kaplan Financial

If you are keen to get started in a career in accountancy, data, finance or IT, we can assure you that Kaplan’s Apprenticeship programmes will be a great choice.

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