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Housing Officer

  • A2Dominion
  • London, Greater London

Do you have a can-do attitude and good attention to detail? Then we would like to hear from you. We are looking for an energetic individual that can join our team as a Housing Officer to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

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  • GMFJ Reference
    251970
  • Date Posted
    09/07/2024
  • Possible Date
    12/08/2024
  • Approx. Duration
    1 year

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Human Resources
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    A2Dominion

Description

You will learn or you will be supported to do the following:

· Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues

· Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements

· Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised

· Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices

· Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation

· Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support

· Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance

· To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage

· Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings

· Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management

For more information about this vacancy please contact Movement to Work on 01912211440 (Ref ID: 251970)

You will learn or you will be supported to do the following:

· Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues

· Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements

· Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised

· Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices

· Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation

· Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support

· Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance

· To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage

· Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings

· Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management

  • Experience of problem solving for customers and understanding customer needs
  • Good knowledge of Outlook, Word, and Excel

At A2Dominion, we are committed to supporting, engaging and investing in the development of our staff. We provide a wide range of learning opportunities for staff to develop skills. For this role you will gain the following skills:

· Legal Knowledge

· Communication Skills

· Team Collaboration

· Organisational Skills

· Professionalism and Ethics

· Problem-Solving

  • Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
  • Full UK driving license and access to own vehicle for work use
This is a 1 year fixed term contract. It will equip the right individual to build their career as a housing / neighbourhood officer.

Can-do attitude

Good attention to detail

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