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Additional Works Administrator Apprentice

  • ABM UK
  • London, Greater London
  • £25000 per annum

The Helpdesk Operative will form part of a team responsible for the recording, allocation and progressing of reactive engineering requests on the contract.

Vacancy provider logo for BPP Professional Apprenticeships

  • GMFJ Reference
    252104
  • Wages
    £25,000 p/a
  • Hours
    35.00 per week
  • Date Posted
    11/07/2024
  • Start Date
    05/08/2024
  • Approx. Duration
    15 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    ABM UK

Description

Key duties and accountabilities include:

  • Monitoring of TfL inbox FM/SM requests.
  • Ensure compliance with statutory and company procedures across all functions.
  • High attention to detail on all work submitted such as quotes and purchase orders.
  • Dispatch work to both direct labour and contractors in a timely fashion based on the correct skills sets, geographical location and service delivery arrangements.
  • Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand.
  • Escalate any complaints or issues as required.
  • Analysis of job history/running reports to avoid duplication.
  • Undertake other duties as directed by management.
  • Manage the completion process and ensure all closures are sent to the client.
  • To demonstrate rapid response to customer issues and show a systematic approach to problem solving.
  • To take reasonable care for the health and safety of him/herself and others.
  • Adhere to all SLAs/KPIs set against your role including call answering times, quality assurance, email response times.
  • Understand, identify and apply the Service Level Agreement (SLA) for each service request and set expectation with customer.
  • Full responsibility in maintaining information on multiple trackers.
  • Compiling completion evidence and submitting to TfL for review.

For more information about this vacancy please contact BPP Professional Apprenticeships on 01133 500 333 (Ref ID: 252104)

    REQUIRED SKILLS AND EXPERIENCE

    • Exceptional organisational skills.
    • Ability to handle conflicting workloads and to work under pressure.
    • An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always.
    • Ability to develop effective relations with key stakeholders including management, customers, staff teams and clients.
    • Ability to set and achieve targets via effective engagement with stakeholder groups.
    • Strong communications skills in both telephone and correspondence/report handling.

    Desirable:

    • A previous customer service representative or frontline support role is desirable.
    • Experience in using CAFM system or asset management system.
    • Rounded educational background and credible experience as a helpdesk operative.


    5 GCSE's graded C/4 or above including Maths and English.

    BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.


      • Organisation.
      • Attention to detail.
      • Good at multi tasking and working under pressure.

    Please ensure that you apply for the position as soon as possible to avoid disappointment. The closing date is a rough guideline as to when an advert will close. The advert may close before the given closing date if the employer has filled the position(s).

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