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IT Support Apprentice

  • QA Apprenticeships
  • , Stockport
  • £8.17 per hour

Vacancy provider logo for QA

  • GMFJ Reference
    252109
  • Wages
    £8.17 p/h
  • Hours
    37.50 per week
  • Date Posted
    11/07/2024
  • Start Date
    26/08/2024
  • Duration
    Not Specified

  • Location
    Stockport
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Company Information:



Arden Software is a leading software company specialising in CAD and CAM software for the packaging industry.



Founded in 1988, we are an international leader in the development of structural design and workflow management systems, and our Impact software is used all over the world.



Location:



Our office is in Marple, Stockport with stunning views across the Cheshire plains from Beeston Castle, the Welsh Mountains, Winter Hill and everything in between. Our break-out space is equipped with a pool table, foosball, games console, TV or just a comfy seat and the view. 



What you'll be doing:





  • Delivering onsite and remote support and escalating IT issues when necessary


  • Provide technical support to users, including troubleshooting and resolving hardware and software issues


  • Install, configure and maintain hardware, including PCs, printers and network infrastructure


  • Support all company staff in the use of Microsoft Office 365 based software


  • Support all IT equipment including peripherals such as printers, scanners and telephony


  • Use of Active Directory for account management


  • Logging, tracking and inventory of IT Assets and licenses


  • To liaise with external support providers to resolve issues as required 




About you:





  • Passion for IT


  • Problem-solving skills


  • Strong communication and customer service skills




Entry Requirements:





  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information please visit the UK ENIC website.



Salary and Benefits:





  • Job Type: Full-time, Permanent, onsite


  • Salary: £17,000


  • Annual leave: 26 days + Bank Holidays


  • Working hours: 37½ hour working week.


  • Pension: Auto-enrolment into the company scheme after probation period


  • Parking: Free on-site parking


  • Work Breaks: Access to break-out room, free tea, coffee and water cooler


  • Other benefits: Cycle to work scheme; Casual dress




Future Prospects: 





  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 




Important Information: 



Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 



Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 252109)

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