- GMFJ Reference
253079
- Wages
£22,000 p/a
- Hours
35.00 per week
- Date Posted
08/08/2024
- Start Date
21/01/2025
- Approx. Duration
15 Months
- Location
Gosforth
- Status
Now Taking Applications
- Sector
Accountancy
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Senior financial services customer adviser (ST0185)
- Employer
Virgin Money
Description
You'll split your time between working within Chief Operating Office
Operations team and studying for a Senior Financial Services Customer Adviser
apprenticeship over 16 months. You’ll receive invaluable on-the job experience
as you work in dedicated operations business areas, learning what it takes to
provide brilliant customer service to ensure fantastic outcomes and
experiences. All this whilst working alongside our super talented Operations
colleagues that will coach and mentor you on your journey. Here’s what you’ll
be doing: • Develop an understanding of Virgin Money business functions and the
key activities they deliver to support the successful day to day operations of
the Bank. • Build and manage effective and influencing working relationships
with a variety of stakeholders at function or divisional level. • Help to
contribute to the relevant goals and customer outcomes for your area. •
Proactively drive personal development, both academic and professional, and to
use this to find and establish a path to either a team leader/supervisor or a
relevant professional role. • Gain experience and knowledge of the department
strategy. • Assist in delivering to agreed standards on time and to required
quality measures. • Assist in delivering continual improvement initiatives to
reduce risk and increase performance, efficiency and productivity. • Follow
relevant standards and procedures and develop knowledge to ensure outcomes re
in-line with both industry regulation (e.g. GDPR, PCI-DSS) and company best
practice. • Develop into a subject matter expert for a particular knowledge
area, process or business area within the COO team and across Virgin Money. •
Work closely with business areas and partners to complete development activity
within agreed quality standards, processes and timescales. • Ensure that our
company Purpose, Values and Behaviours are at the heart of all you do.
For more information about this vacancy please contact BPP Professional Apprenticeships on 01133 500 333 (Ref ID: 253079)
·
Good communication skills
·
An ability to analyse information and solve problems
·
The ability to write and present information clearly
·
A lust for learning
Self-motivation and the ability to take initiative
- 5 x GCSE's grade C (4) or above including English and Maths
BPP apprenticeship training programmes are delivered virtually
by our fully qualified and industry-experienced training team. Using their
expert knowledge, we’ve purposefully built our programmes around the
real-world use of modern technology, so that the skills we create can be
directly applied in the workplace.
Throughout the
apprenticeship learners receive coaching, help and guidance from a dedicated
team who are there to ensure they get the most from their work experience.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
·
Self-starter
·
Keen for career in business
·
Professional approach
·
Customer focussed approach
Computer literate (Microsoft programmes etc)
Long-term role in operations department with
future potential for escalation including options to undertake further
qualifications and/or pursue internal career path
·
30 days Holiday plus Bank Holidays
·
20 weeks paid, gender neutral family leave (52 weeks in total) for
expectant parents and those looking to adopt
·
Market leading Pension & Private Medical Insurance
·
Flexible benefits including Cycle to Work, Wellness & Health
Assessments and Critical Illness
·
Ability to work anywhere in the UK (where the role allows)
·
Free Parking Available
Please ensure that you apply for the position as soon as possible to avoid disappointment. The closing date is a rough guideline as to when an advert will close. The advert may close before the given closing date if the employer has filled the position(s).
BPP have a dedicated team who support students with disabilities, learning difficulties, health conditions and wellbeing. Please contact us at apprenticeshipapplications@bpp.com if you have any queries or would like more details.