The
following are the core responsibilities of the receptionist/administrator.
There may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice
appointment system
b. Process personal, telephone and
e-requests for appointments
c. Answer incoming phone calls,
transferring calls or dealing with the callers’ request appropriately
d. Signpost patients to the correct
service
e. Initiating contact with and responding
to, requests from patients, team members and external agencies
f. Clinically code data on [insert system
name]
g. Photocopy documentation as required
h. Data entry of new and temporary
registrations and relevant patient information as required
i. Input data into patients’ healthcare
records as necessary
j. Direct requests for information, i.e.,
SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an
efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective
working area at all times
n. Monitor and maintain the reception area
and notice boards
o. Support all clinical staff with general
tasks as requested
In
addition to the primary responsibilities, the medical administrator may be
requested to:
a. Partake in audit as directed by the
audit lead
b. Support administrative staff, providing
cover during staff absences
c. Action incoming emails and
correspondence as necessary
d. Scan patient related documentation and
attach scanned documents to patients’ healthcare records
e. Complete opening and closing procedures
in accordance with the duty rota
f. As required support [insert role] in
the management of repeat prescriptions, ensuring they are processed
accurately and efficiently
g. Order and monitor stationery supplies
h. Support the health promotion lead and
display promotional material on the allocated noticed boards and in the
waiting room