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Digital Support Apprentice

  • QA Apprenticeships
  • , Glasgow City
  • £7.21 per hour

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  • GMFJ Reference
    253796
  • Wages
    £7.21 p/h
  • Hours
    37.50 per week
  • Date Posted
    03/09/2024
  • Start Date
    14/10/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Moving Estate Agents is an award-winning estate agency firm in Glasgow with a 20 year legacy.



For twenty years, we have been one of Glasgow’s leading estate agents.  We have helped thousands of clients buy and sell their homes, giving us exceptional and in-depth knowledge of the property market. Our team are highly skilled professionals with combined experience over 100 years’ in the property industry. You can have every confidence in our professionalism, skill and expertise and trust us to handle your house sale seamlessly and successfully.



As a Digital Support Apprentice, you will play a crucial role in the smooth operation of our office. Your main responsibilities will include:





  • Becoming a system expert using our CRM system, Alto, to manage client information, notes, and property preferences.


  • Accessing and responding to voicemails, ensuring timely call-back's to clients.


  • Monitoring and responding to emails in the Reception inbox (Outlook), addressing inquiries efficiently.


  • Making viewing feedback calls to clients and updating vendors on appointment outcomes.


  • Answering incoming calls and handling day-to-day inquiries professionally.


  • Sending end-of-day emails to update vendors on the status of their properties.


  • Collaborating with the entire office team, including estate agents, directors, finance, and legal departments.


  • Use excel to support tracking of business


  • Use SharePoint for storing Client files




Desirable Skills:





  • Excellent communication and customer service skills.


  • Strong organizational skills and attention to detail.


  • Ability to manage multiple tasks and prioritize effectively.


  • Familiarity with Outlook and Excel.




Personal Qualities:





  • Team player with a collaborative mindset.


  • Proactive and self-motivated.


  • Professional and friendly demeanour.


  • Adaptable and willing to learn new systems and processes.




Benefits:





  • We have staff nights out 3-4 time per year that are all paid for by us


  • Annual leave is 30 days (22 + 8 public)


  • Christmas Bonus




Future Prospects:



This role offers excellent long-term prospects for career development. As you gain experience and expertise, there may be opportunities to progress within the within our estate agency to be a negotiator, or valuer. Or there could be opportunity to move into our mortgage business and be put through their exams to become a mortgage adviser. We are committed to supporting our apprentices in achieving their career goals and offer ongoing training and development opportunities.



Important Information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 253796)

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