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Customer Service Advisor Apprentice

  • THG - Meridian House (CX)
  • Northwich, Cheshire West and Chester
  • £311.54 per week
Vacancy provider logo for Lifetime Training

Do you want to work in a fun environment? Do you want to work with some incredible brands such as Look Fantastic, My Protein, Glossybox? Do you want to be paid for learning on the job? Do you want to work for a company that has you at the heart of everything they do with amazing working incentives? Have you finished School/College/University and not sure where to go next? ..... Then stop your search as we have something for you!!

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  • GMFJ Reference
    254041
  • Wages
    £311.54 p/w
  • Hours
    37.50 per week
  • Date Posted
    12/09/2024
  • Start Date
    29/10/2024
  • Approx. Duration
    12 months

  • Location
    Northwich
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    THG - Meridian House (CX)

Description

The Hut Group is a fast-moving, global technology business that specialises in taking brands direct to consumers.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Being Part of THG Orbit:

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate.

As a Customer Service Advisor, you'll be the first point of contact for our valued customers, assisting with a wide range of inquiries - from product advice to resolving order issues. You'll engage with customers across various communication channels, including Live Chat, Phone, Email, and Social Media, ensuring that every interaction reflects our commitment to outstanding service.

What sets us apart is the continuous support you'll receive, helping you master what it takes to provide exceptional service. In addition, you'll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience our products first-hand.

Key Responsibilities:

- Provide expert support and advice to customers across multiple channels.

- Resolve product and order queries efficiently and professionally.

- Collaborate with team members and different departments to enhance overall customer experience.

- Utilise ongoing training to deepen product knowledge and deliver top-notch service.

Apprenticeship Opportunity: In addition to your day-to-day role, you'll be working towards a Level 3 qualification in Customer Service. You'll have dedicated time during working hours to focus on your apprenticeship, taking ownership of your development while gaining valuable, hands-on experience in the field.

What's included?

- Dedicated apprenticeship coach and support from your managers.

- 6 hours off the job learning and dedicated time each week to focus on your apprenticeship.

- 12-18 month development programme throughout THG journey.

- Fun work events throughout the year.

- Apprentice event days.

- Free lunches for all apprentices.

- A Level 3 Qualification in Customer Service.

Benefits:

- Staff discounts on THG brands and Hale Country Club

- Employee Saving Scheme

- Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness support.

- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities

- Private Pension Scheme

- 25 days annual leave

- Buy back your time scheme

- Birthday leave

- 2 days of volunteer leave

- Free parking

- Tech Scheme

- Localised engagement activities. Eg, Netball/Football tournaments

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 254041)

- Communication skills - Listening skills - Target driven - Decision making - Empathy skills - Working in a fast-paced environment - Can do attitude
Maths and English GCSE Grade C/Level 4 or above.
Customer Service Specialist Apprenticeship L3
- Empathetic - Confidence - Patience - Adaptability - Taking responsibility/Ownership - Good communication - Time management
Progression routes available - Into leadership within Customer Service or into other areas of the wider business.

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Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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