- GMFJ Reference
254240
- Wages
£16,000 p/a
- Hours
35.00 per week
- Date Posted
20/09/2024
- Start Date
02/01/2025
- Approx. Duration
22 months
- Location
Southampton
- Status
Now Taking Applications
- Sector
IT
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
IT solutions technician (ST0505)
- Employer
GW Net-working
Description
PETA are proud to be working with GW Net-Working to support
them with the recruitment and training of a new IT Support Apprentice. The
successful applicant will join the growing team at GW Net-working based in
Southampton.
An exciting opportunity has arisen for an aspiring IT
technician Apprentice to join GW Net-Working! If you are looking to progress
and gain hands on experience in the IT industry, this apprenticeship programme
will be a great opportunity for you. The successful applicant will
undertake a L3 Information Communication Technician Support
apprenticeship.
You will be responsible for working and helping our IT
Technicians in their everyday work.
Your day to day responsibilities will include:
Routine IT maintenance and technical support for GWN’s small
business clients, including:
Carrying out daily checks to ensure all GWN-Managed systems
are fully operational
Monitoring backups
Monitoring Anti-Virus software
Managing Office 365 user accounts & licences
Creating and updating Helpdesk tickets:
From telephone calls, emails & alerts, including logging
details of support activities in the Helpdesk system
1st–Line Remote and telephone support triage:
Identify how / when an issue occurs (i.e: Reproduce the
issue)
Identify end-user impact of issue (e.g: Affecting 1 user, or
all)
Create / update Helpdesk ticket(s) as appropriate
Provide / assist with providing support
Assist updating Customer-Related technical documents &
reports
“Client Support Pack” (CSP) documents
Knowledgebase articles
Managing escalations of issues internally, as well as to
3rd-party suppliers
For more information about this vacancy please contact PETA Ltd on 02392 538700 (Ref ID: 254240)
Company website : https://gwnet-working.com/contact.html
You will need to be adaptable and be able to prioritise your
work load well and think on your feet
- Able to learn on the job and undertake ‘self-learning’
- A logical, methodical approach to problem-solving
- Experience working on an internal IT helpdesk would be
favourable
- GCSE English and maths at Grade 4/C or above (or equivalent)
As an IT Apprentice, you will be studying towards a level 3 ICT Support Technician apprenticeship. The apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the GW Net-Working team . This will be combined with 25 days of off the job training which will be held at the PETA training centre in Cosham.
- Conscientious, professional approach to work
Progression Opportunities
20 days paid holiday + bank holidays