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L3 IT Support Technician Apprentice

  • We Are CORTEX
  • Southampton
  • £16000 per annum
Vacancy provider logo for PETA Ltd

PETA Ltd are looking to recruit an IT Support Technician to join a Software company based in Southampton. PETA are proud to be working with WeAreCORTEX to recruit an ambitious, motivated, and enthusiastic team player to join the CORTEX Support Team as an Apprentice Software & IT Support Engineer.

  • GMFJ Reference
    254243
  • Wages
    £16,000 p/a
  • Hours
    37.50 per week
  • Date Posted
    20/09/2024
  • Start Date
    02/01/2025
  • Approx. Duration
    22 months

  • Location
    Southampton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    IT solutions technician (ST0505)
  • Employer
    We Are CORTEX

Description

A fantastic multi-role opportunity to join the growing IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a company that can offer you world class training, then this is the right place. CORTEX have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with CORTEX ltd or have an opportunity to move into our application support role.

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties:


Application Support:

Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal

Certify in CORTEX Product to work towards becoming a product expert

Learn and practice CORTEX Support processes to acknowledge, analyse, investigate and solve cases

Contribute and build our support and knowledge base

Pro-active Monitoring and maintenance activities

Manage CORTEX Licencing to ensure our clients remain properly licensed

Manage our CORTEX Online Training Centre to ensure delegates have access to the latest available training

Infrastructure Management:

Network Management managing our various networks with an estate of switches routers and firewalls

Server Management looking after our Windows Server focused hardware estate

Workstation support for a busy office and remote workforce (Windows 11)

Cloud computing including Microsoft 365, Azure and other major cloud vendors

Virtualisation Management managing Microsoft Hyper-V

Line of Business Application support including Workforce Management and Finance suites

IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc

Office and Facilities Management function to ensure the business runs smoothly

For more information about this vacancy please contact PETA Ltd on 02392 538700 (Ref ID: 254243)

Company website : https://www.wearecortex.com/contact/

If you have a genuine passion for IT combined with great communication skills, the role of Apprentice Software & IT Support Engineer could be perfect for you. As our ideal applicant you will be an enthusiastic, self-organiser and talented individual with a keen sense of personal development looking to acquire new skills.

  • Excellent organisational skills with the ability to prioritise
  • Good analytical/problem solving skills
  • The ability to communicate effectively at all levels with good relationship building skills
  • Ability to use your own initiative and think outside the box

Grade C (4) or above in GCSE Mathematics and English Language

As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at WeAreCORTEX combined with 25 days of off the job training at the PETA training centre in Cosham.

  • You will need to be adaptable and be able to prioritise a dynamic case workload against a balance of planned work.
  • A demonstrable passion for IT such as PC building
  • A-level/ BTEC or equivalent in an IT related subject would be beneficial

Progression Opportunities

In return for your hard work as an IT Technician Apprentice, you will be offered a competitive starting salary and a range of benefits including:

  • 20 days holiday + 5 days to focus on apprenticeship studies
  • Cycle to work scheme
  • Holiday flex system
  • Technology benefit scheme
  • Seasonal loan benefit scheme
  • Access to pension scheme
  • Access to discounted healthcare scheme
  • Employee Assistance Programme

Additionally, Modern Office with City Centre location:

  • Free pool table & breakout area
  • Healthy eating provision
  • Free hot & cold drinks
  • Free breakfast & free fruit

If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Technician Apprentice.

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Opportunities with PETA Ltd
Working with local schools and businesses, PETA are building the next generation of Engineers, Technical Experts and Business Leaders by creating fair opportunities for individuals to advance from education to employment. Find Out More
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