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Customer Service Agent

  • Thames Water
  • Reading
Vacancy provider logo for Movement to Work

Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference. What you’ll be doing as a Customer Service Agent As a Customer Service Agent in our Operations team, you’ll be the first point of contact for customers calling our service line. You’ll assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue. By providing cl...

  • GMFJ Reference
    254301
  • Date Posted
    24/09/2024
  • Possible Date
    10/11/2024
  • Approx. Duration
    Permanent

  • Location
    Reading
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    Thames Water

Description

Location: Kemble Court, Reading

Hybrid – 8-hour shift between 6 am – 10 pm Monday to Friday. Working 1 full weekend in 3 (36 hours a week). This includes any bank holidays that fall on your normal working day.

What you should bring to the role

No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

  • A genuine passion for providing outstanding customer service
  • Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
  • Enthusiasm and the ability to collaborate well with your team
  • A willingness to learn, grow, and advance
  • Strong IT, listening, and problem-solving skills
  • The ability to thrive in a fast-paced, sometimes high-pressure environment

What’s in it for you?

  • We’re offering a salary starting from £25,659 with the potential to increase to £26,659 after 6 months and then to £27,659 after 18 months
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
  • Contributory pension - maximum of 12% - 2x employee contribution
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
  • Personal Medical Assessments – Open to all once a year

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

For more information about this vacancy please contact Movement to Work on 01912211440 (Ref ID: 254301)

Location: Kemble Court, Reading

Hybrid – 8-hour shift between 6 am – 10 pm Monday to Friday. Working 1 full weekend in 3 (36 hours a week). This includes any bank holidays that fall on your normal working day.

What you should bring to the role

No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

  • A genuine passion for providing outstanding customer service
  • Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
  • Enthusiasm and the ability to collaborate well with your team
  • A willingness to learn, grow, and advance
  • Strong IT, listening, and problem-solving skills
  • The ability to thrive in a fast-paced, sometimes high-pressure environment

What’s in it for you?

  • We’re offering a salary starting from £25,659 with the potential to increase to £26,659 after 6 months and then to £27,659 after 18 months
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
  • Contributory pension - maximum of 12% - 2x employee contribution
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
  • Personal Medical Assessments – Open to all once a year

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

What you should bring to the role

No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

  • A genuine passion for providing outstanding customer service
  • Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
  • Enthusiasm and the ability to collaborate well with your team
  • A willingness to learn, grow, and advance
  • Strong IT, listening, and problem-solving skills
  • The ability to thrive in a fast-paced, sometimes high-pressure environment

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