×

0 people have applied to this vacancy

0 people have viewed this vacancy

Learning and Development Apprentice

  • QA Apprenticeships
  • Arbroath, Angus
  • £10.73 per hour
Vacancy provider logo for QA

Recommend this opportunity to a Friend

  • GMFJ Reference
    254427
  • Wages
    £10.73 p/h
  • Hours
    37.50 per week
  • Date Posted
    26/09/2024
  • Start Date
    26/09/2024
  • Duration
    Not Specified

  • Location
    Arbroath
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Journeycall, part of The ESP Group, deliver bespoke customer care solutions and are looking for a Learning and Development Apprentice to join their team.



Reporting to the Operations Managers, the Learning & Development Apprentice supports the Learning & Development team to design, deliver and evaluate effective business wide training.



What will your day look like?





  • You will support in the design and creation of training materials as required, using content creating platforms such as Powerpoint and GoMo


  • You’ll assist the planning and coordination of training to ensure that campaigns are well supported and that employees are trained in accordance with business needs and expectations


  • You will learn to be a systems expert on our Cloud Based Telephony platform, Genesys, to service or monitor customer contacts


  • You will assist in training delivery with Office 365 Presentations, working to grow and maintain subject matter expertise of services and workstreams, with a view to becoming a subject matter expert


  • You’ll work with bespoke internal databases and software to support customer queries


  • You will help with giving feedback, mentoring and coaching to colleagues ensuring this is done in a constructive, sensitive and efficient manner


  • You’ll take part in service delivery process across channels such as SharePoint, from initial invite to providing follow up feedback and remediation updates to the relevant parties




Required skills:





  • You will have a polite and professional manner with a mature outlook


  • National 5 qualifications in subjects such as English, Maths, Business, Admin & IT


  • Computer literacy and the ability to use Microsoft


  • Experience with interacting with people face to face, email or by phone




Salary:



£22,308 per annum



Working hours:



Monday to Friday, 9am - 5pm (flexibility may be required)



Benefits:





  • 30 days annual leave


  • Financial planning service


  • Funded learning courses


  • Health and wellbeing support EAP


  • Free/discounted food


  • Onsite canteen


  • Free parking


  • Reward and recognition incentive scheme


  • Long service recognition, healthcare cash plans


  • Pension




Future prospects:



90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 254427)

Based on this opportunity you might also be interested in.

Apprentice Global Talent Sourcer

  • Business & Administration
  • 256.00 p/w
  • Advanced Level 3
  • Penzance

Cornwall
Apprentice Global Talent Sourcer

This role is all about communication and building relationships across the world. So, we are looking for someone with excellent people skills!As much of your work will be based online we are looking for someone who is confident in this space, and is able to navigate it with ease.In short, you must have a passion for people!

More Info & Apply
Sanitation Operative – FCC Environment – Reading

  • Business & Administration
  • 183.04 p/w
  • Other Employment Opportunity
  • Reading

Berkshire
Sanitation Operative – FCC Environment – Reading

Are you looking for the right role for you? Then look no further.Sanitation OperativeSalary 9,518 per annum (plus benefits)Hours 16 hours per week,Location Postcode RG2 0RP-----------------------------------------------------------------------------------------As a Sanitation Operative at FCC Environment, you will be responsible for the health and safety of all staff, contractors to site and visitors to site, the minimisation of impact to the environment whilst operating the site, delivering customer expectations in terms of service and product quality, and operating the site in an efficient and effective manner in line with the annual budget.This vacancy is for a part-time position, working 5 days per week

More Info & Apply
Register for job alerts for Customer Service Advisor roles – SES Water – Redhill

  • Business & Administration
  • 451.77 p/w
  • Other Employment Opportunity
  • Redhill

Surrey
Register for job alerts for Customer Service Advisor roles – SES Water – Redhill

We are growing our team and this is a fantastic opportunity for a rewarding career in Customer Services. We recruit throughout the year so to ensure you do not miss out register now for a job alert! Then, when we do have a vacancy, you will receive an email to let you know there is a role for you to apply for.As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes tackling customer enquiries across various channels.You can expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours.

More Info & Apply
Collections Advisor - Thames Water – Swindon

  • Business & Administration
  • 472.49 p/w
  • Other Employment Opportunity
  • Swindon

Wiltshire
Collections Advisor - Thames Water – Swindon

As a Collections Advisor, you will be responsible for supporting customers through inbound and outbound calls via telephone. Its important to take the time to listen to their situation and affordability when organising collections through payment and arranging payment plans.Walnut Court, Swindon.Hybrid Monday to Friday, between the hours of 8 am to 8 pm.

More Info & Apply
Apprentice Office Administrator

  • Business & Administration
  • 256.00 p/w
  • Advanced Level 3
  • Newquay

Cornwall
Apprentice Office Administrator

We are seeking an Apprentice Offi ce Administrator to join our team in managing daily administrative tasks. The ideal candidate will have strong organisational skills and be willing to learn.

More Info & Apply
HR Admin Apprenticeship

  • Business & Administration
  • 226.10 p/w
  • Advanced Level 3
  • London

London
HR Admin Apprenticeship

Do you want to begin your career in HR? Then this could be the right opportunity for you! You will work alongside professionals in the industry and gain valuable experience for the future. We are a 10-minute walk from Colindale station, if this looks like the right opportunity for you then apply now!

More Info & Apply
Real Estate Apprenticeship

  • Business & Administration
  • 224.00 p/w
  • Advanced Level 3
  • LONDON

London
Real Estate Apprenticeship

We are seeking a motivated individual to join our team as a Real Estate Apprentice. This position offers a unique opportunity to gain hands-on experience and training in the dynamic field of real estate. As an apprentice, you will work closely with experienced professionals, learning essential skills and knowledge to kickstart your career.

More Info & Apply
Administrative Assistant Apprentice

  • Business & Administration
  • 224.00 p/w
  • Advanced Level 3
  • LONDON

London
Administrative Assistant Apprentice

We are excited to offer an opportunity for an Administrative Assistant Apprentice to join our team and start your journey to develop valuable administrative skills while supporting the operation of our nursery. You will receive hands-on training to ensure your success in providing essential administrative support to our nursery staff and customers.

More Info & Apply
Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs