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Customer Service Practitioner Apprenticeship

  • (SLM) - Sunderland Aquatic Centre and Wellness Centre - Sunderland
  • Sunderland
  • £204.80 per week
Vacancy provider logo for Lifetime Training

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers. As part of your apprenticeship, you'll be embedded into a fully operational reception / sales and administration department where you will work closely with experienced colleagues to learn and develop the specific customer service standards. You'll develop an excellent understanding of what great customer service requires and be able to demonstrate these skills against n...

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  • GMFJ Reference
    254502
  • Wages
    £204.80 p/w
  • Hours
    30.00 per week
  • Date Posted
    30/09/2024
  • Start Date
    04/11/2024
  • Approx. Duration
    12 months

  • Location
    Sunderland
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    (SLM) - Sunderland Aquatic Centre and Wellness Centre - Sunderland

Description

At Everyone Active you will work towards your Customer Service Practioner L2 Apprenticeship qualification over the course of 15 months.

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.

Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised

Customer Service qualification along with developing customer interaction skills.

We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.

Across the 15-month apprenticeship you will cover:

- Understanding our products and services

- Working as part of a team

- Dealing with customer conflict and Challenge

- Influencing skills

We need a receptionist who will...

- Be passionate about promoting our products

- Be able to work under your own initiative and work as part of a team

- Have an enthusiastic can-do attitude and friendly personality

- Be confident in using computers

- Experienced in customer service, being the first points of contact, its' key you can provide a professional service to all our customers

You will be required to workdays, evenings, and weekends. Full training will be given on the centre's systems.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 254502)

Polite and professional communication style.
No previous qualifications required.
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
- Be passionate about promoting our products - Be able to work under your own initiative and work as part of a team - Have an enthusiastic can-do attitude and friendly personality
This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.

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Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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