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B&Q Trade Point Customer Advisor Apprentice

  • B&Q - Doncaster
  • Doncaster
  • £289.98 per week
Vacancy provider logo for Lifetime Training

The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.

  • GMFJ Reference
    255190
  • Wages
    £289.98 p/w
  • Hours
    23.75 per week
  • Date Posted
    24/10/2024
  • Start Date
    28/11/2024
  • Approx. Duration
    12 months

  • Location
    Doncaster
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    B&Q - Doncaster

Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include -

Understanding our traders;

- Identify the key difference between trade and retail customers and engage with them accordingly

- Take ownership of my TradePoint members, understand their needs, and always do the best for them

- Through conversation and ownership, I understand their business needs

- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)

Marketing consent -

- Clearly understand the benefits for my TradePoint members to give marketing consent

- Confidence in explaining the benefits and gaining consent from my members

Recruitment -

- Understand the recruiments for new members to join TradePoint and implement these during recruitment

- Confidence in approaching and discussing the TradePoint proposition with any new potential member

Set Up -

- Create a clear, tidy and simple shopping journey for my members

- Consistently operate to the current trading and POS plan

Service -

- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day

- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs

- Understand future and current jobs, to ensure I can recommend the best products and services to assist them

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)

- An award-winning pension scheme

- ShareSave options

- 6.6 weeks holiday

- Employee Assistant Programme

- Shopping discounts

- Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 255190)

-Communication skills -Team Working -Problem Solving -Working with customers
No qualifications required!
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
The ability to work towards the B&Q Values and Behaviours - Together, Curiosity, Simplicity, Humility, Excellence.
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
The key dates provided should be used as a guide only, should the position be filled, the vacancy will be taken down.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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