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Customer Service Apprenticeship

  • (SLM) - Moorways Sport Village
  • Derby
  • £256.00 per week
Vacancy provider logo for Lifetime Training

Everyone Active are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers. As part of your apprenticeship, you'll be embedded into a fully operational reception / sales and administration department where you will work closely with experienced colleagues to learn and develop the specific customer service standards. You'll develop an excellent understanding of what great customer service requires and be able to demonstrate these skills against n...

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  • GMFJ Reference
    256312
  • Wages
    £256.00 p/w
  • Hours
    40.00 per week
  • Date Posted
    11/12/2024
  • Start Date
    12/02/2025
  • Approx. Duration
    12 months

  • Location
    Derby
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    (SLM) - Moorways Sport Village

Description

At Everyone Active you will work towards your Customer Service Practioner L2 Apprenticeship qualification over the course of 15 months.

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner. You will also be attaining a NPLQ lifeguard qualification and working as a lifeguard throughout the apprenticeship.

Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised

Customer Service qualification along with developing customer interaction skills.

We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.

Across the 15-month apprenticeship you will cover:

- Understanding our products and services

- Working as part of a team

- Dealing with customer conflict and Challenge

- Influencing skills

We need a receptionist who will...

- Be passionate about promoting our products

- Be able to work under your own initiative and work as part of a team

- Have an enthusiastic can-do attitude and friendly personality

- Be confident in using computers

- Experienced in customer service, being the first points of contact, its' key you can provide a professional service to all our customers

You will be required to workdays, evenings, and weekends. Full training will be given on the centre's systems.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 256312)

To be considered for this role, you must be a strong and confident swimmer. If you are invited to interview for this role you will be required to complete a swim test as part of the interview process. In order to be considered for the role you must be able to demonstrate you are able to do the following. - Jump/dive into deep water - Swim 50 metres in no more than 60 seconds - Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds - Surface dive to floor of pool (deepest part) - Climb out of a swimming pool unaided by ladders/steps and where pool design permits
no qualification required
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
- Be passionate about promoting our products - Be able to work under your own initiative and work as part of a team - Have an enthusiastic can-do attitude and friendly personality
Potential Progression to Team Leader and then onto Duty Management training.
Job requires evening and weekend working on a rota basis

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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