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Hardware Deployment Technician Apprentice

  • QA Apprenticeships
  • , North Tyneside
  • £11.35 per hour
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  • GMFJ Reference
    256439
  • Wages
    £11.35 p/h
  • Hours
    37.00 per week
  • Date Posted
    19/12/2024
  • Start Date
    27/01/2025
  • Duration
    Not Specified

  • Location
    Whitley Bay
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer Description:



Northumbria Healthcare NHS Foundation Trust Is one of the country’s top performing NHS 
foundation trusts, looking after the wellbeing of around half a million people across 
Northumberland and North Tyneside – one of the largest geographical areas of any NHS trust 
in England. Northumbria Healthcare NHS FT provides health and social care 
services in Primary care, Acute hospitals, Community hospitals and services and adult Social care 
(PACS) through the 10000 employed staff.



Vacancy Description:



Northumbria Healthcare’s Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the IT support officer is to support existing PC equipment and software application along with the deployment of new equipment and software.



Main duties for this role include:





  • To assist in providing support for all PC equipment, software and mobile devices 
    throughout the Trust including installation of PC hardware, software and peripheral 
    devices.


  • Investigate routine enquiries, queries from staff providing assistance & advice as
    required.


  • To order, install, and configure new IT desktop equipment and Mobile devices


  • To manage and maintain asset database and documentation as appropriate to the 
    role.


  • To ensure new equipment is installed and configured in a timely manner and in line 
    with Trust standards and service levels.


  • To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line 
    with Trust standards and service levels.


  • To work within the Trust IM&T Security Policy at all times and ensure all systems 
    supported comply with this.


  • To update systems as appropriate to track the lifetime of IT assets within the Trust




Desirable Skills:





  • Demonstrable knowledge of desktop & Mobile equipment, including: PCs, Laptops, Printers, iPods / iPads / iPhones and Android devices


  •  A good knowledge of Windows-based operating systems, Microsoft Outlook and 
    Microsoft Office suites.


  • A good knowledge of Windows-based operating systems, Microsoft Outlook and Microsoft 
    Office suites, with the ability to troubleshoot and resolve basic IT incidents




Personal Qualities:





  • Team player


  • Good communicator


  • Ability to respond positively to supervisor feedback




Desired Qualifications:





  • 5 A-C GCSE qualifications, including Mathematics and English


  • ECDL, BTEC, NVQ or equivalent qualification or knowledge in IT




Entry Requirements:



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

 

For more information please visit the UK ENIC website

 

Benefits:



Our people are important to us, so if you join us we want to make sure that you have the very BEST staff offers and benefits. Benefits include;





  • Extensive health and well being programme


  • NHS Pension Scheme (one of the most comprehensive and generous schemes within the UK)


  • In association with Curry’s PC World,  employees get access to over 5,000 products via salary sacrifice.


  • Cycle scheme - stay fit and save money on everything you need for your bike. You can 
    spread the cost of a brand new bike over multiple installments.


  • Lease a car for you and your family through our NHS Fleet Solutions with salary 
    sacrifice available. We have a wide range of vehicles available to suit all budgets


  • Childcare Scheme - cost-saving on childcare and vouchers


  • Car parking scheme




Please note: You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider 
making reasonable adjustments to the role, if necessary, to enable a disabled person to 
undertake the role.





Future Prospects:



This is a permanent role. Successfully performance throughout the apprenticeship and employment can lead to an ongoing opportunity and a job within the Digital Services Team.



Important Information: 

 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

To apply for this role, you must complete the application via this NHS jobs Job Advert



The closing date is 5th January 2025.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 256439)

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