- GMFJ Reference
256531
- Wages
£7.55 p/h
- Hours
40.00 per week
- Date Posted
03/01/2025
- Start Date
17/02/2025
- Approx. Duration
15 months
- Location
Newcastle
- Status
Now Taking Applications
- Sector
Travel & Tourism
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Travel consultant (ST0340)
- Employer
Broadway Travel
Description
Main Responsibilities:
- To ensure an excellent standard of customer service is
always provided over phone, emails and all other communication channels.
- To sell and book holidays from telephone and social enquiries
from a wide range of medias and establishing the customers travel needs to
provide the right product and destination.
- Maximise all sales opportunities through, switch selling,
up-selling, and offering holiday extras through customer interaction.
- Develop expert travel advice on all product and destinations.
- To take client payments/balances and process correctly.
- Proactively identify, take ownership, and resolve customer
queries in a timely manner.
- Follow up all sales opportunities by conducting call backs
to customers.
- Build rapport with clients to ensure customer satisfaction
and repeat business.
- Achieve all monthly key KPI's and targets.
- Support all promotional and marketing
activities
Company Benefits:
- Employee
assisted programme after successful completion of 6 month probationary
period.
- Birthday and long service awards.
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 256531)
Company website : https://www.broadwaytravel.com/
- Good verbal and
written skills.
- Flexibility to
adapt to changing sales enquiries.
- Ability to use
Microsoft packages – e.g., Word, Outlook, Excel.
- Ability to navigate social
media platforms successfully.
5 x GCSEs including English and maths at grade 4/C or above
Level 3 Travel Consultant Apprenticeship Standard
- Demonstrate great customer service skills with experience of working
in a customer focused environment.
- Excellent
listening and empathetic skills with the ability to anticipate customer and
agent needs.
- Excellent
attention to detail.
- Flexibility in
approach to working tasks with the ability to multi-task and prioritise
workload.
- Ability to work
on own initiative and as a member of a team.
- Excellent
organisational skills.
- Ability to sell
confidently over the telephone and turn enquiries into sales.
- Resilience to
deal with complex queries in a fast-paced environment.
- A genuine desire
to achieve results, both personally and as part of a successful team.
- To treat all employees,
customers and suppliers with dignity and respect
An opportunity to become an established "Travel Sales Consultant" with Broadway travel - benefits include WFH (working from home), uncapped commission, additional holidays based on service, potential travel opportunities, educational tours for training, training with external suppliers (P&O for example)
***Role will require evening, bank holiday and weekend working
when required***
Salary is £7.55 to £10.00 per hour depending on skills and prior experience
Damar is committed to safeguarding and promoting the welfare
of our apprentices and expects our employer partners to share this commitment
and to take appropriate steps to ensure that learning takes place in a safe,
healthy and supportive environment.