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(Punjabi & Urdu Speaking) Reception & Admin Apprentice

  • City Health Centre
  • Birmingham
  • £9984 per annum
Vacancy provider logo for Intec Business Colleges Ltd

We are seeking a friendly, organised, and professional GP Receptionist to join our team at City Health Centre. As the first point of contact for patients, you will play a vital role in ensuring the smooth running of the practice and providing exceptional patient care. The role involves a mix of administrative and customer service duties, requiring excellent communication and organisational skills.

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  • GMFJ Reference
    256614
  • Wages
    £9,984 p/a
  • Hours
    30.00 per week
  • Date Posted
    08/01/2025
  • Start Date
    07/02/2025
  • Approx. Duration
    21 months

  • Location
    Birmingham
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    City Health Centre

Description

Patient Interaction:

• Greet patients and visitors in a professional and courteous manner.

• Answer telephone calls promptly, handle queries, and direct calls appropriately.

• Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system.

• Provide information about the practice’s services and policies.

• Administrative Duties:

• Manage patient records, ensuring accurate and secure data entry and maintenance.

• Handle incoming and outgoing correspondence, including emails and post.

• Process prescription requests according to the practice’s protocols.

• Register new patients and update existing patient records as required.

• Team Support:

• Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations.

• Support clinical staff with administrative tasks as needed.

• Compliance:

• Maintain confidentiality and comply with GDPR and practice policies.

• Follow health and safety regulations and infection control guidelines

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 256614)

Company website : ityhealthcentre.org.uk

• Excellent communication and interpersonal skills, with the ability to handle patient queries empathetically.

• Strong organisational skills and attention to detail.

• Proficient in IT.

• Ability to work under pressure and manage a busy workload effectively.

• Knowledge of medical terminology (preferred but not essential).

Mathematics and English passes at GCSE or equivalents.
  • Business Administrator Level 3
  • End Point Assessment
  • Monthly Tutor Sessions Throughout

• Friendly, approachable, and professional manner.

• Reliable and punctual.

• A team player who can also work independently when required.

• Compassionate and patient-focused.

There is a possibility of a permanent position being offered to the right candidate upon completion of the apprenticeship.
30 hours per week, Monday-Friday between 8am and 6:30pm, some Saturdays.
N/A

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