Employer description:
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Overview:
Our Professional Services and Support teams are responsible for the successful delivery of the GBG Scannet product to our customers.
The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in line with the contract and the specification documents, ensuring the service is delivered on time and on budget.
Post-delivery, the team continue to support the customer for maintenance and future improvements and updates.
Following the initial induction and with continued training and support, you will find yourself involved in various tasks where you will put your learning into practice.
You will work with a number of customers in different sectors that have a requirement to perform Document Verification on their Customers. You will be responsible for building hardware equipment, delivering to clients and provide them with training on how to use the solution.
As we continue to grow, ongoing support with existing customers also forms part of this role.
Salary:
£24,150 per annum.
The Role:
This program will provide you exposure to GBG customers with tasks involving, but not limited to:
- Arranging and managing equipment installations with customers both on-site and remotely
- Resolving IT hardware issues replacing PC components and OS re- installations
- Testing and evaluating new software updates before release to clients
- Support Sales teams with any technical support requests
- Developing DIY skills to support hardware installations such as using power tools, wall plugs, wall mounts etc.
- Stock management and ordering
Don't worry if this seems out of reach – we will ensure that you will be equipped to succeed in all these tasks and more!
Desirable skills & Personal qualities:
- Flexible: enjoy adapting to change, thriving in environments that require you to tackle new information
- Customer focused: be confident and professional in dealing with our customers in their work environment.
- An excellent team member: enjoy working with and supporting others, while also being comfortable to ask for help when you need it
- A growth mindset: drive your career and learning forward, striving to improve and develop yourself
- Logical: able to take a thorough approach when solving problems, breaking tasks down and seeking to understand the big picture
- Accountable: able to take ownership of tasks and hold yourself accountable for what you have delivered
Essential:
As part of this role, you will be required to have a full clean UK driving licence and your own vehicle is required - as the role involves travel
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Perks / Benefits:
- 26 days holiday plus Bank Holidays, rising by one day with each year completed up to 29 days
- You get your birthday off
- Social team events
- Holiday purchase
- Medical insurance
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is potentially an opportunity for a full time role at the end of the apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!