- GMFJ Reference
257631
- Wages
£7.55 p/h
- Hours
40.00 per week
- Date Posted
11/02/2025
- Start Date
12/05/2025
- Approx. Duration
15 months
- Location
Peterborough
- Status
Now Taking Applications
- Sector
Sales
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
Rydal Group
Description
Duties and Responsibilities:
- Respond
to customers within a set Service Level Agreement
- Ticket
queries sent to the correct department for investigation
- Update
customers in a timely manner
- Process
mobile hardware orders
- Process
mobile queries and requests
- Liaise
with Suppliers
- Correspond
with Customers via email and phone
- Completing
Credit Requests –
- Ensuring
customer records are kept up to date
- Process
Cancellations.
Company Benefits:
- On-site free parking
- Opportunity for
Career Development
- Experience Team Building days out and Team Incentives
- Full appreciation and reward of hard working and long-term commitment.
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 257631)
Company website : https://rydalgroup.co.uk/
- Communication
skills
- IT Skills
- Problem-solving
skills
- Administrative
skills
- Number skills
- Logical
- Team working Initiative
- Excellent written and verbal skills
- Commercially aware
- To have experience of working in a team and be a dedicated Team player
A minimum of 5 x GCSEs at grade 9-4/A*-C
Customer Service Practitioner Level 2 Apprenticeship Standard
- Confident individual, with the ability to build customer relationships
- Adaptable to changing environment
- Computer literate
- Strong communication skills and clear and professional telephone
manner
Rydal are a progressive company and
value their workforce to develop and grow their careers within. Potentially permanent position on successful completion of
apprenticeship
Working week: Monday to Friday between 8:00am and 6:00pm on a rota basis
Damar is committed to safeguarding and promoting the welfare
of our apprentices and expects our employer partners to share this commitment
and to take appropriate steps to ensure that learning takes place in a safe,
healthy and supportive environment.