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Digital Support Apprentice

  • QA Apprenticeships
  • Dundee, Dundee City
  • £7.88 per hour
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  • GMFJ Reference
    257716
  • Wages
    £7.88 p/h
  • Hours
    35.00 per week
  • Date Posted
    12/02/2025
  • Start Date
    12/02/2025
  • Duration
    Not Specified

  • Location
    Dundee
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description: 
Sweetzone is a well known confectionery brand available throughout the United Kingdom, Ireland and and in an increasing number of countries round the world.
We have a huge range of bagged sweets and mini tubs which are ideal for supermarkets and convenience stores.



Overview:
Are you looking to kick start a career with a fast growing company?



Sweetzone in Dundee are looking to take on a Digital Support Apprentice to support them in essential tasks that will allow you to learn on the job, gain a qualification all whilst earning a living.



What will I be doing?





  • Act as a first responder and deal effectively with incoming phone calls whilst taking orders, ensuring that all enquiries are responded to accurately and promptly


  • Become a super user of Sage 50 to deal with Order entry, despatch and invoicing


  • Become an expert in using the EDI Software for receiving orders, sending invoices and chasing any outstanding payments


  • Wide use of Microsoft Packages such as Excel to keep note of orders and stock


  • Collaborative team working using applications like teams and outlook to engage with internal colleagues




What we are looking for: 





  • Good knowledge of Microsoft packages


  • Ability to work well as a team and individually


  • Good time management & excellent organisational skills


  • A warm and friendly manner




Salary: 
£16,380 per annum.



Working week: 
Monday - Friday, 8am - 4pm. [35hrs a week] 



Benefits:





  • Your salary will increase during the apprenticeship.


  • Further training opportunities a potential.


  • 28 days annual leave, plus Bank Holidays




Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



There is strong potential you will gain full time employment after the apprenticeship is successfully completed.



Important information: 
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 257716)

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