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IT Support Technician Apprentice

  • QA Apprenticeships
  • , Northamptonshire
  • £7.21 per hour
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  • GMFJ Reference
    257893
  • Wages
    £7.21 p/h
  • Hours
    40.00 per week
  • Date Posted
    20/02/2025
  • Start Date
    28/03/2025
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Overview:



Are you looking to launch your career in IT? Are you looking to develop with a forward-thinking business? We are seeking a customer-orientated IT Apprentice who loves problem-solving to join our team. You will provide customers with technical support and troubleshooting.



We are a customer-focused IT support company that helps small businesses and end users get the most from their technology. We aim to provide help and support so they can complete the task in front of them painlessly and in the most efficient way possible.



 Key Responsibilities (Include but not limited to):





  • Serve as the first point of contact for customers seeking technical assistance.


  • Perform troubleshooting through diagnostic techniques and pertinent questions.


  • Determine the best solution based on the issue and details provided by customers.


  • Walk the customer through the problem-solving process.


  • Direct unresolved issues to the next level of support personnel.


  • Provide accurate information on IT products or services.


  • Follow company procedures and continue to develop and improve these.


  • Record events and problems and their resolution, follow-up and update customer status and information.


  • Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing.


  • Produce the invoice and charge the customer for the services and products they have received.




 Desired Skills & Attributes:





  • Have a good understanding of computer systems, mobile devices and other tech products.


  • Ability to diagnose and resolve basic technical issues in a structured manner.


  • Fluent in natural English with good written communication skills.


  • Patient, customer-oriented and cool-tempered.


  • Smart and presentable within a corporate environment.


  • Trustworthy and reliable.


  • Full UK driver’s license and access to own vehicle (advantageous)




Entry Requirements:



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

 

For more information please visit the UK ENIC website. 

Benefits:





  • 28 days annual holiday (including public bank holidays)


  • Free on-site parking


  • Working with a close-knit team, with plenty of exposure within different areas of IT


  • Opportunity for permanent upon completion of the apprenticeship, and development towards becoming a fully-fledged IT engineer.




Future Prospects: 

 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 257893)

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