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Helpdesk Engineer Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £10.58 per hour
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  • GMFJ Reference
    258174
  • Wages
    £10.58 p/h
  • Hours
    37.50 per week
  • Date Posted
    28/02/2025
  • Start Date
    28/02/2025
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description: 
Hiper is a managed service provider of IT solutions for small to medium-sized organisations. Although they’re based in Glasgow, they remotely manage IT installations for clients all over Scotland, the UK and beyond. It is such an exciting time to be part of this organisation as they’re growing at a rapid rate.



Overview:
Our client, Hiper Ltd, are looking for a talented individual with a clear passion for ICT to add to their Helpdesk Engineer team. Based in the heart of Glasgow, with easy links to commute to the office, you’ll find yourself part of both a welcoming and supportive IT team.



You will be put through an SCQF8 IT Support Apprenticeship with QA.



Responsibilities:





  • Either by site visit or remotely manage customers ICT infrastructure. 


  • Consult, design, create and document Hiper Limited’s customer ICT infrastructures as required. 


  • Assist in the development of the Help Desk function using new processes and tools as reviewed from time to time. 


  • Assist in any other aspect relating to the operation of the company as defined by the Hiper Board. 


  • Dealing with trouble tickets on a daily basis. 


  • Solving reactive client issues using the remote management tools at their disposal. 




Desired skills and qualities: 





  • Clear passion or background within ICT


  • Good communication and problem solving


  • Attention to detail


  • Reliable




Essential: 
Having a full driving licence and your own vehicle is required - as the role involves travel



Working week: 
8:30am to 5pm, Monday to Friday, or as dictated by work load. 



Salary:
You will enjoy a annual salary of £22,000, while still developing professionally as a Modern Apprentice!



Benefits:





  • The company will support occasional overtime where you will earn 1.5x your standard hourly rate during weekdays and 2x your hourly rate at weekends. Alongside this, you’ll have access to an electric work van for site visits.


  • Hiper will support you with a work pension scheme.


  • The company will continue to develop you in your professional career, giving you additional training where required and allowing you to climb the career ladder.




Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 258174)

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