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IT Support Engineer Apprentice

  • QA Apprenticeships
  • , Warwickshire
  • £8.17 per hour
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  • GMFJ Reference
    258194
  • Wages
    £8.17 p/h
  • Hours
    36.50 per week
  • Date Posted
    03/03/2025
  • Start Date
    07/04/2025
  • Duration
    Not Specified

  • Location
    Henley-in-Arden
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Due to continued growth, a fantastic career opportunity has arisen for an Apprentice IT Support Engineer to join our friendly and expert team. We are an MSP (Managed Services Provider) based in the beautiful location of Henley in Arden – just off J4 of the M42 - who provide first class proactive IT support and consultancy to a variety of businesses and charities based predominantly in the West Midlands.



This is a fantastic opportunity for an apprentice to join the friendly and expert team at Synium. Are you passionate about technology? Do you have a natural flair for IT? Are you looking for the right opportunity to learn and grow with excellent training? Well, we want to hear all about you! We are looking to recruit another member to our small, friendly team. You do not need to have bags of experience - as we are looking for a person with enthusiasm, a huge passion for IT and a hunger to learn. You will need to be keen to develop your skills so you can shine in our professional, yet fun and supportive environment. You will occasionally be required to visit customer sites so will need to be presentable, have a confident demeanour and a full clean driving licence (or learning to gain one).



Key Duties:





  • Answering incoming telephone calls to log details of support tickets


  • Troubleshooting PC and Laptop issues, basic network connectivity issues & peripheral issues 


  • Set up and installation of new PCs and laptops


  • Onboarding / offboarding new users and leavers


  • Provide 1st line support for for incoming support calls, software and Operating systems


  • Monitor and manage system health checks


  • Maintain System documentation and carry out software upgrades


  • Troubleshooting password and MFA (Multi Factor Authentication) issues




Attributes you will need





  • A willingness to learn new technologies and a passion for IT


  • Energetic - Excellent trouble-shooter / problem-solver


  • Organised with initiative and able to work independently


  • Confident, well presented, and motivated


  • A Professional but friendly team player




Essential Skills





  • Excellent troubleshooting and deadline meeting skills 


  • The ability to write and ensure technical documentation is kept up to date


  • The ability to give first-class customer service




The Reward



The apprenticeship programme will provide a structured training plan delivered by a third-party Apprentice training organisation. This training will complement the on-the-job training you will receive from your colleagues at Synium – all of whom have worked in the IT industry for many years.



Benefits



It is important to us that staff enjoy coming to work, therefore you will:





  • work in a modern air-conditioned, smart office with the rest of the team and two wonderful office dogs.


  • be close to transport links (M40 motorway and Henley-In-Arden train station)


  • be located off the High St so close to shops and amenities


  • enjoy a 4pm Friday finish




Working hours are 8.30 to 5 Monday to Thursday (4pm finish on a Friday), however we would consider alternative hours to accommodate family or travel commitments and/or limitations.



Future Prospects: 

 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

 

Important Information: 

 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 258194)

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