GMFJ Reference
258272
Wages
£11.06 p/h
Hours
40.00 per week
Date Posted
05/03/2025
Start Date
14/04/2025
Duration
Not Specified

Location
DORCHESTER
Status
Now Taking Applications
Sector
IT
Opportunity Type
Advanced Level 3
Employer
QA Apprenticeships

Description

Employer Description:

Newburgh Networks is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology to our clients. We pride ourselves on our commitment to excellence and our dynamic, collaborative work environment.

Vacancy Description:

Respond to client inquiries and provide first-line technical support via phone, email, and chat

Diagnose and resolve hardware, software, and network issues

Escalate complex issues to second-line support or relevant departments

Maintain accurate records of client interactions and support activities in our ticketing system

Assist with the setup and configuration of new hardware and software

Provide guidance and training to clients on IT best practices and usage

Monitor system performance and proactively address potential issues

Collaborate with team members to ensure timely resolution of client issues.

Desirable Skills:

Experience in a helpdesk or technical support role

Knowledge of Windows and Mac operating systems

Familiarity with common software applications and networking concepts

Understanding of cloud technologies, such as Microsoft 365

Excellent problem-solving and communication skills

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Personal Qualities:

Ability to work independently and as part of a team

Customer-oriented with a focus on delivering high-quality support

Entry Requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Benefits

20 days + Bank Holidays rising to 25 days (increases by 1 day every year after 2 years of service)

Competitive salary and benefits package

Opportunities for professional development and career growth

Friendly and supportive work environment

Flexible working hours

Remote working options available.

Future Prospects:

Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 258272)

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