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(Punjabi & Urdu Speaking) Reception & Admin Apprentice

  • City Health Centre
  • Birmingham
  • £9984 per annum
Vacancy provider logo for Intec Business Colleges Ltd

We are seeking a friendly, organised, and professional GP Receptionist to join our team at City Health Centre. As the first point of contact for patients, you will play a vital role in ensuring the smooth running of the practice and providing exceptional patient care. The role involves a mix of administrative and customer service duties, requiring excellent communication and organisational skills.

  • GMFJ Reference
    258983
  • Wages
    £9,984 p/a
  • Hours
    30.00 per week
  • Date Posted
    26/03/2025
  • Start Date
    22/04/2025
  • Approx. Duration
    21 months

  • Location
    Birmingham
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    City Health Centre

Description

Patient Interaction:

Greet patients and visitors in a professional and courteous manner.

Answer telephone calls promptly, handle queries, and direct calls appropriately.

Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system.

Provide information about the practice’s services and policies.

Administrative Duties:

Manage patient records, ensuring accurate and secure data entry and maintenance.

Handle incoming and outgoing correspondence, including emails and post.

Process prescription requests according to the practice’s protocols.

Register new patients and update existing patient records as required.

Team Support:

Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations.

Support clinical staff with administrative tasks as needed.

Compliance:

Maintain confidentiality and comply with GDPR and practice policies.

Follow health and safety regulations and infection control guidelines

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 258983)

Company website : ityhealthcentre.org.uk

Excellent communication and interpersonal skills, with the ability to handle patient queries empathetically.

Strong organisational skills and attention to detail.

Proficient in IT.

Ability to work under pressure and manage a busy workload effectively.

Knowledge of medical terminology (preferred but not essential).

Mathematics and English passes at GCSE or equivalents.
  • Business Administrator Level 3
  • End Point Assessment
  • Monthly Tutor Sessions Throughout

Friendly, approachable, and professional manner.

Reliable and punctual.

A team player who can also work independently when required.

Compassionate and patient-focused.

There is a possibility of a permanent position being offered to the right candidate upon completion of the apprenticeship.
30 hours per week, Monday-Friday between 8am and 6:30pm, some Saturdays.
N/A

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