IT Service Desk Apprentice

Digital Support Apprentice

QA Apprenticeships

pstrongSimply Solutionsarean international provider of strategic facility management and workplace maintenance.strongp pstrongOverview:strongp pYou will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.p pThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.p pstrongResponsibilities:strongp ul liBe the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system on our bespoke FM Platform.li liAssist with producing engineersub-contractor quotations via Microsoft 365.li liFirst point of contact for incoming telephone calls. Accurately process enquiries via our FRESHDESK internal ticketing system, resolving concerns and triage concerns to management when necessary.li liBecome a Microsoft 365 superuser for the business, supporting with queries from subcontractors and internal teams.li liLiaise with contractors, client representatives, and the full team including engineers through Microsoft 365 platforms and our internal client CRM system.li liEnsure Contractors are aware of outstanding issues and are dealing with them in a timely manner via phone and email correspondence.li liAppropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales via the FRESHDESK internal ticketing system.li liProcess reports for engineers, highlighting working hours and material costs via Microsoft 365 platforms and the FRESHDESK ticketing system.li ul pstrongSalary:strong 16,500 - 17,000 per annum.p pstrongWorking hours:strong Monday to Friday, 9am - 5.30pm.p pstrongBenefits:strongp ul liCompany events.li liCollaborative modern workspace.li liFree parking.li liProven progression opportunities for apprentices.li liOffice incentives.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Infrastructure Apprentice

QA Apprenticeships

pstrongThe Scottish Fire and Rescue Servicestrong(SFRS)isthe largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role.p pOur frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function.p pstrongOverview:strongp pWe are looking for an Infrastructure Apprentice and the aim of this role is to contribute to the support and maintenance of Scottish Fire and Rescue Services users and mission critical DaTS services and systems. Working closely with the DaTS Infrastructure Team this post will support colleagues to ensure the availability and integrity of all DaTS Infrastructure Services.p pstrongThis role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA.strongp pstrongResponsibilities:strongp ul liLearn to support end users with all DaTS related queries and issues in a helpful, professional and methodical mannerli liLearn how to manage and work within service levels agreements when providing user supportli liLearn how to analyse, troubleshoot and resolve DaTS related issues across a wide array of services and systemsli liWork effectively and efficiently while maintaining a safe and practical workplace for yourself and othersli liThe support, maintenance and provision of end user devices (desktop PCs, laptops, tablets, and associated peripherals), critical operational support systems within fire appliances, servers and cloud based enterprise services and systems, datacentre services through SFRS and any other relevant and appropriate activity considered essential to the roleli liProduce documentation for procedures and systems, including provision of knowledgebase articles where appropriateli liAttend all training and development activities as required, and complete all necessary studies and qualifications to achieve a Diploma in Digital Applications Support SCQF Level 6 progressing onto Diploma Digital Technology IT Support SCQF Level 8li ul pstrongYou will need the following skills:strongp pstrongEssential:strongp ul liNational 4 Maths and English or equivalentli liConfident, enthusiastic, self-motivated and a drive to success in a digital and technology disciplineli liAbility to apply good judgement when working within a fast paced and demanding environmentli liProactive attitude to problem solving and shows enthusiasm for learning new skillsli liAbility to work in a fast paced environmentli liA good team player and can also add value working independentlyli liExcellent oral and written communication skillsli liUndertakes work with honesty and integrityli liWell organised and methodical, operating with pace, enthusiasm and creativityli liFull UK driving licenseli liWillingness to travel across Scotland to meet the business needs of Scottish Fire and Rescue Service, as well as personal learning objectivesli ul pstrongDesirable:strongp ul liNational 5 Maths and English or equivalentli liA clear desire for a career in a digital and technology disciplineli liKnowledge of technology operating systemsli liKnowledge of digital and technology hardwareli liFoundation knowledge of DaTS servers operating systems and associated infrastructureli ul pstrongSalary: strong22,129 per annump pstrongWorking hours: strongMonday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liA competitive salary and attractive pension schemeli liA range of excellent family friendly policies including those that promote a work life balanceli liAccess to a wide range of employee benefitsli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

Digital Audit Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pHey there! Were Manpower, a global leader in recruitment for over 70 years. Were teaming up with a top IT client in Erskine, and were looking for enthusiastic young people like you to join our team as apprentices. This is your chance to learn new skills and start an amazing career!p pstrongOverview:strongp pAs part of the Enterprise Solutions Audit team, you will learn how to manage and track the lifecycle of enterprise IT infrastructure such as servers, networks, and storage solutions. You will ensure accurate data capture and lifecycle tracking of all components within Microsoft Dynamics 365, supporting compliance, asset management, and operational transparency.p pstrongResponsibilities:strongp ul liAct as the first point of contact for the Testing team, receiving IT assets and initiating the audit process.li liAudit all enterprise servers, networks, and storage assets across business deployments, ensuring accurate data capture.li liInput and maintain detailed records in Dynamics 365 & Microsoft Excel, ensuring full traceability of all IT parts and components.li liUse the Warehouse Management System to track and move IT assets across different business areas.li liEscalate asset retirement cases to business stakeholders, enabling them to report findings and retirement reasons back to the client.li liCollaborate with technical and financial teams to validate asset configurations and deployments.li liMonitor the entire IT asset lifecycle, including acquisition, deployment, maintenance, and retirement, ensuring compliance and operational transparency.li liIdentify discrepancies within asset records and take corrective actions to maintain data integrity.li ul pstrongDesirable skills:strongp ul liExcellent attitude to work.li liCompliant timekeeping and attendance.li liInterest or experience in working with computer program languages.li liStrong problem-solving skills.li liAnalytical learner and process driven.li ul pstrongSalary:strong 19,500 per annum.p pstrongWorking hours:strong Monday to Friday, 8am - 4pm.p pstrongBenefits:strongp ul liGenerous holidays:28 days holiday per year.li liFree onsite parking.li liFree teacoffeesoft drinks.li liFree onsite gym.li liOnsite caf.li liPension scheme.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp