Digital Support Apprentice

Infrastructure Apprentice

QA Apprenticeships

pstrongThe Scottish Fire and Rescue Servicestrong(SFRS)isthe largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role.p pOur frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function.p pstrongOverview:strongp pWe are looking for an Infrastructure Apprentice and the aim of this role is to contribute to the support and maintenance of Scottish Fire and Rescue Services users and mission critical DaTS services and systems. Working closely with the DaTS Infrastructure Team this post will support colleagues to ensure the availability and integrity of all DaTS Infrastructure Services.p pstrongThis role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA.strongp pstrongResponsibilities:strongp ul liLearn to support end users with all DaTS related queries and issues in a helpful, professional and methodical mannerli liLearn how to manage and work within service levels agreements when providing user supportli liLearn how to analyse, troubleshoot and resolve DaTS related issues across a wide array of services and systemsli liWork effectively and efficiently while maintaining a safe and practical workplace for yourself and othersli liThe support, maintenance and provision of end user devices (desktop PCs, laptops, tablets, and associated peripherals), critical operational support systems within fire appliances, servers and cloud based enterprise services and systems, datacentre services through SFRS and any other relevant and appropriate activity considered essential to the roleli liProduce documentation for procedures and systems, including provision of knowledgebase articles where appropriateli liAttend all training and development activities as required, and complete all necessary studies and qualifications to achieve a Diploma in Digital Applications Support SCQF Level 6 progressing onto Diploma Digital Technology IT Support SCQF Level 8li ul pstrongYou will need the following skills:strongp pstrongEssential:strongp ul liNational 4 Maths and English or equivalentli liConfident, enthusiastic, self-motivated and a drive to success in a digital and technology disciplineli liAbility to apply good judgement when working within a fast paced and demanding environmentli liProactive attitude to problem solving and shows enthusiasm for learning new skillsli liAbility to work in a fast paced environmentli liA good team player and can also add value working independentlyli liExcellent oral and written communication skillsli liUndertakes work with honesty and integrityli liWell organised and methodical, operating with pace, enthusiasm and creativityli liFull UK driving licenseli liWillingness to travel across Scotland to meet the business needs of Scottish Fire and Rescue Service, as well as personal learning objectivesli ul pstrongDesirable:strongp ul liNational 5 Maths and English or equivalentli liA clear desire for a career in a digital and technology disciplineli liKnowledge of technology operating systemsli liKnowledge of digital and technology hardwareli liFoundation knowledge of DaTS servers operating systems and associated infrastructureli ul pstrongSalary: strong22,129 per annump pstrongWorking hours: strongMonday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liA competitive salary and attractive pension schemeli liA range of excellent family friendly policies including those that promote a work life balanceli liAccess to a wide range of employee benefitsli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

Digital Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pAalco is a large independent metal stockholder in the UK, specializing in aluminium, stainless steel, copper, brass, and bronze.Theyoffer a wide range of products in various forms, including sheet, plate, tube, bar, and sections, as well as processing services like cutting and finishing.p pstrongOverview:strongp pAn exciting opportunity has arisen for a Digital Support Apprentice to join their Glasgow site to support their sales team with aftercare. This role has the potential to transition into Sales.p pThis role will give you the opportunity to continuously expand your knowledge in a supportive and good working environment. This company prides itself on development of young people they have supported 4 QA apprentices in the past.p pstrongResponsibilities: strongp ul liWorking in collaboration with the Sales team to provide customers with excellent aftercare, you will process orders using BTS (in-house system) to ensure a time and smooth post-sale experience.li liMaintain and accurately update customer records on Sugar CRM in a timely manner, ensuring data integrity and supporting the Sales team with high-quality, up-to-date information to enhance customer engagement and decision-making.li liRegularly export and manage sales data from Focus (in-house system) into Microsoft Excel to maintain accurate and up-to-date sales records for reporting and analysis purposesli liFirst point of contact for suppliers, proactively managing communication to ensure timely delivery of customer orders. Resolve issues efficiently and triage where necessary. Over time, transition into becoming the primary point of contact for customers, ensuring a seamless service experience from supplier to end user.li liIncreasing product knowledge - learning about the features of every product the company sells to offer the best service to customers in future role.li ul pstrongRequired skills:strongp ul liExcellent communication skills both written and verbal.li liA desire to succeed and progress.li liAbility to work in a fast-paced role, managing your time effectively.li liA good work ethic.li liGreat attention to detail.li liA confident and outgoing individual capable of working in a professional environment, liaising with suppliers and potential customers to grow the business.li ul pstrongSalary:strong18,000 per annum.p pstrongWorking week:strongMonday to Friday, 8:30 5pm. Early finishes on a Friday work on rotation.p pstrongBenefits:strongp ul liOn-going training.li liSupportive working environment.li liTeam building and social events.li ul pstrongFuture prospects:strongbr Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification.Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

IT Infrastructure Apprentice

QA Apprenticeships

pstrongAbout us:strongp pAdvanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair pay, recognition, and career progression, aiming to be the first choice for unvented spares across the UK.p pstrongOverview:strongp pA successful candidate will join the IT Team and be responsible for smoothly running and supporting the companys business systems and data. Information Systems are essential to maintaining the organisation’s productivity levels. Under the Head of IT, the successful candidate will become a critical staff member, providing primarily first-line support to users submitting IT Helpdesk tickets, and being a crucial resource in completing IT-related projects. The role will involve face to face, telephone, and Microsoft Teams communication with end users to confirm and troubleshoot problems they are facing. As training in organisational software and systems progresses, the successful candidate will work towards providing elements of second-line support. They must demonstrate teamwork and communication skills when working independently and as part of the IT team, and when working with a variety end users across all departments.p pstrongResponsibilities:strongp ul liRespond to and escalate IT Helpdesk tickets as appropriate.li liSet up and manage user accounts and company devices per IT procedures.li liMaintain and update software systems including Sage 200, Microsoft 365, and others.li liEnsure timely updates and security compliance across all devices.li liManage IT inventory and maintain accurate documentation.li liOperate with integrity and assess cross-departmental impact of IT changes.li ul pstrongRequired skills:strongp ul liStrong interest in technology and ability to self-manage tasks.li liFamiliarity with Windows 1011 and Microsoft Office applications.li liWillingness to learn business processes and systems.li liTeam-oriented with effective communication and support skills.li liHigh integrity, ownership and problem-solving mindset.li liPatient and clear communicator with colleagues and customers.li ul pstrongAdditionally, the following experience would be beneficial:strongp ul liBasic knowledge of Microsoft SQL, HTML, CSS, or IT networks.li liQuick learner with new systems and technologies.li liExperience or interest in business software and infrastructure.li liUnderstanding of IT security and data protection principles.li liExposure to device management tools like Microsoft Intune.li liAbility to contribute to documentation and process improvement.li liUK driving licence and own vehicle, due to the location of the office.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong8:30am to 5pm.p pstrongBenefitsstrongp ul liCompany pension scheme.li li28 days annual holiday.li liCompany paid healthcare cash plan scheme.li liCompany social events.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp