Customer Service Apprenticeship

At Arts Council, you will provide a customer facing service for the organisation by responding to telephone, online and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information in order for us to respond to enquiries effectively.

Key Responsibilities:

- Delivering a timely, accurate and high quality service to internal and external customers.

- Responding to telephone, online and written enquiries.

- Undertaking basic research where required.

- Maintaining an overview of Arts Council projects and initiatives, identifying any gaps in information held.

- Acting as an advocate for the Arts Council, representing Customer Services at meetings.

- Providing administrative support to the Head of Customer Services.

Candidates are required to comply with the Arts Council's Equality and Diversity policy, for which training will be given. You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues. You will be expected to work as part of a team that relies on open communication, flexibility and the ability to work with a diverse range of people.

What will you gain from the apprenticeship?

- Level 3 Customer Service Specialist Apprenticeship qualification.

- Extensive experience gained in a Customer Service Environment.

- Understanding of the Arts and Culture sector.

- Excellent benefits.

- Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment.

Benefits:

- Wellbeing Support.

- Flexible and hybrid working.

- Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas.

- Pension scheme and life assurance.

- Learning and development.

- Shopping discount.

Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. Disabled, D/deaf and/or neurodivergent people, those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

At Arts Council, you will be working towards a Customer Service Specialist Apprenticeship level 3 over the course of 18 months.

This vacancy will close for applications of the 18th October at 11:59pm.