IT Support Apprentice

Digital Support Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pRe-Tek, a leading name in sustainable IT lifecycle management, is offering an exciting opportunity to kickstart your digital career through a Digital Support Apprenticeship. Based at our East Kilbride facility, this full-time role is ideal for someone looking to build strong foundations in digital systems, customer service, and internal business support.p pYoull play a key part in supporting our internal teams, learning our business systems inside and out, and developing into a super user of the platforms we rely on every day.p pThis is more than just an apprenticeship its your first step into a growing digital career. Re-Tek is expanding fast, and with that comes opportunities to grow and progress within the business. We are committed to supporting your learning journey, providing hands-on experience, and setting you up with the skills and confidence to succeed.br br strongWhat you will be doing:strongbr As a Digital Support Apprentice, you will support the accounts administration function while also contributing to the smooth running of our digital operations. This includes:p ul liBecoming a super user on our internal ERP system (Stock and Order Management)li liActing as the first point of contact for internal system queries, troubleshooting issues, and providing guidance to team membersli liTrain to become proficient within ServiceNow CRM system - handling invoicing, producing reports, and data entry to maintain accurate and up-to-date recordsli liWorking collaboratively with internal departments including sales, logistics, and customer service to ensure seamless digital processesli liSupporting digital improvement projects across the business to enhance workflow efficiencyli liHelping to manage product lifecycle, inventory control, and customer ordersli liUsing Microsoft Excel, Word and Outlook to create reports, manage communications, and support scheduling and data entry tasksli liLiaising directly with customers and stakeholders via email and phone to handle enquiries regarding payments, deliveries, and ordersli ul pstrongAbout you:strongp pWere looking for someone enthusiastic, proactive, and eager to learn. You should have:p ul liA keen interest in digital systems and technologyli liGood working knowledge of Microsoft Office tools (especially Excel and Outlook)li liExcellent communication skills both written and verballi ul pstrongSalary:strong 23,000 per annump pstrongWorking hours:strong Monday to Friday, 8.30am to 5.30pmp pstrongBenefits:strongp ul liCasual dressli liCompany pensionli liCompany discountsli liOnsite parkingli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Support Engineer Apprentice

QA Apprenticeships

pstrongAre you looking to kickstart your IT career with a company that values innovation and outstanding customer service? Were looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment.strongp pBubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client’s needs from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready.p pstrongOverview:strongp pAs an IT Support Engineer Apprentice at Bubble IT, youll be the first point of contact for customers needing technical help. Youll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support.p pstrongResponsibilities:strongp ul liProviding high-quality customer service and technical support over the phone and via a ticketing system.li liLogging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems.li liSupporting the resolution of 1st and 2nd line technical incidents in line with SLAs.li liPrioritising and managing your workload effectively.li liMeeting key performance targets and service standards.li liContributing to process and technical improvements.li liFollowing company procedures, policies, and values at all times.li ul pstrongWhat were looking for:strongp pWere looking for a motivated and adaptable individual with a genuine interest in IT and a passion for solving problems. The ideal candidate will have:p ul liStrong communication skills, both written and verbal.li liA logical, problem-solving mindset and attention to detail.li liThe ability to troubleshoot technical issues and follow structured processes.li liGood time management and the ability to prioritise effectively.li liA flexible and proactive attitude to learning and development.li liA full, clean UK driving licence (essential).li ul pstrongAdditionally, any familiarity with the following technologies is a plus:strongp ul liWindows OS (7, 8, 10) and Windows Server (up to 2019).li liActive Directory, Group Policy, Azure.li liOffice 365, Exchange, SharePoint, Microsoft Teams.li liMobile Device Management (iPhoneAndroid).li liNetworking fundamentals (DNS, DHCP, TCPIP, switches, firewalls).li liExperience with hardware support and maintenance.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p37.5 hours per week, Monday to Friday, 9am - 5:30pm.p pstrongBenefits:strongp ul liPerformance-related bonuses and annual bonus opportunities.li li28 days holiday allowance (including bank holidays).li liOngoing support and training throughout your apprenticeship.li liClear progression opportunities upon successful completion of programme.li liThe chance to grow within a supportive and forward-thinking IT team.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

IT Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pJoin the IT team at Blackburn Rovers Football & Athletic Ltd, a historic professional football club founded in 1875. As an IT Apprentice, you will provide first-line support to the business over the phone, in person, and via remote software. Youll be responsible for building and configuring PCs and laptops, while learning from and assisting fellow team members.p pWorking within a small, hands-on team, youll gain experience with a wide range of IT solutions and network systems that support operations across a football stadiuma unique and valuable learning environment for anyone starting a career in IT.p pThis apprenticeship offers the chance to develop valuable IT skills, with the potential to progress into a permanent role within the organisation.p pstrongResponsibilities:strongp ul liProvide first-line technical support to all departments.li liAct as the first point of contact for support callsli liLog all support calls on the fault logging system.li liSet up and configure IT equipment and mobile devices.li liManage and maintain the IT inventory system.li liProvide match-day technical support and on-call assistance as required (optional).li liEnsure all equipment and systems are operational prior to home matches.li liLiaise with external suppliers and support contractors.li ul pstrongWhat were looking for:strongp ul liStrong interpersonal and communication skills.li liPleasant, approachable, and professional demeanour.li liAbility to work independently and as part of a team.li liHighly organised with strong prioritisation skills.li liCreative thinker, open to spotting new opportunities.li liWillingness to undertake training and professional development.li liAbility to diagnose and resolve IT equipment faults.li liCompetence in documenting procedures and logging helpdesk issues.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 35 hours per week.p pstrongBenefits:strongp ul liPension scheme auto-enrolment.li li25 days of paid holiday per complete holiday year, calculated on a pro-rata basis, in addition to 8 English bank and public holidays.li liEntitlement to a day off in lieu for any public holiday worked.li liCompany sick pay.li li2 x complimentary match tickets.li liOn-site parking facilities.li liRoverstore staff discount.li liDiscounted meals at Blues Bar during office hours.li liComplimentary lunch on pay days.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp