IT Apprentice

IT Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pAt J3B Debt, we help individuals and businesses find practical and effective solutions to debt. Our role is to identify a workable debt solution tailored to each clients unique situationand often, there are more options than they realise.p pWe work with a wide range of clients, from individuals facing financial difficulty with loans, credit cards, or Council Tax arrears, to businesses struggling with cashflow or owing money to HM Revenue & Customs. No matter the complexity of the challenge, our aim is to support, advise, and guide our clients to regain control of their finances and move forward with confidence.p pBy joining our team, youll be part of a purpose-driven organisation that truly makes a difference.p pstrongAbout the role:strongp pWe are looking for a motivated and enthusiastic IT Apprentice to support our growing team. Working as part of a collaborative and skilled IT department, youll play a vital role in delivering high-quality IT support across the business while learning on the job.p pYou will receive hands-on training, mentoring, and full support as you work towards industry-recognised IT qualifications. This is a fantastic opportunity to develop both your technical expertise and customer service skills, while contributing to a company that supports people during some of the most challenging times in their lives.p pstrongResponsibilities:strongp ul listrongCustomer support: strongRespond promptly to internal IT queries via phone, email, or helpdesk ticketing system.li listrongProblem solving: strongTroubleshoot and resolve technical issues using logical, step-by-step thinking.li listrongTechnical assistance: strongSupport users with common IT issues including software, hardware, and networking.li listrongMaintenance: strongCarry out routine maintenance on PCs, printers, and networking devices.li listrongHardware & software setup: strongAssist in setting up and configuring desktops, laptops, and associated software.li listrongFault resolution: strongInvestigate and resolve issues including connectivity problems, system errors, and hardware failures.li listrongUpgrades: strongHelp deploy system upgrades and replace outdated hardware to keep systems secure and efficient.li listrongDocumentation: strongMaintain accurate records of tickets, fixes, and IT assets.li ul pstrongDesired skills:strongp ul liGood verbal and written communication skills able to explain technical issues in a clear, friendly way.li liBasic understanding of computer systems, networks, and software.li liLogical thinker with a structured problem-solving approach.li liTeam player with the ability to work independently when needed.li liFriendly, proactive, and customer-focused attitude.li liWillingness to learn and grow within a fast-paced IT environment.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong40 hours per week.strong strongp pstrongBenefits:strongp ul liOn-the-job training with experienced IT professionals.li liSupport to achieve industry-recognised qualifications.li liA welcoming, values-driven environment where your contribution matters.li liThe chance to build a strong foundation for a successful IT career.li ul pstrongFuture prospects:strongp pOpportunities to go onto higher qualifications in the future. Opportunity for full time position at the end of the apprenticeshipp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Support Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pMJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing team. In this hands-on role, youll be the first point of contact for clients and helping them keep their IT systems running smoothly. Youll troubleshoot a wide range of technical issuesfrom hardware and software to cloud servicesvia our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. Youll receive full training on our internal systems (including ConnectWise PSA) and work closely with our senior engineers to deliver outstanding service.p pstrongResponsibilities:strongp ul listrongFirst-line support:strong Diagnose and resolve Tier 1 and 2 support tickets for desktops,br laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365li listrongMicrosoft Entra Azure AD:strong Administer users, groups, and access permissionsbr Support cloud identity issues such as login problems and MFA setupli listrongCustomer service:strong Provide friendly, professional support via phone, email, and on-site.br Communicate technical solutions clearly to users of all skill levelsli listrongOn-site visits:strong Travel to client offices across Scotland to resolve urgent issues, performbr maintenance, or assist with project rollouts (pool car provided)li listrongTicketing & documentation:strong Use ConnectWise PSA to log issues, track progress, andbr document resolutions. Prioritise and escalate tickets to meet SLAsli listrongSystem monitoring:strong Use tools like Ninja One RMM to monitor client systems, patchbr devices, check backups, and ensure security protocols are in placeli listrongProject support:strong Assist with IT projects including client onboarding, Office 365br migrations, network installations, and cybersecurity enhancementsli listrongKnowledge sharing:strong Contribute to our internal knowledge base and help improvebr processes for better service deliveryli ul pstrongWhat we are looking for:strongp ul liGood IT skillsbackgroundli liProblem solvingli liCan show initiativeli liAble to driveli liPrevious experience in tech or collegeUNI studiesli ul pstrongSalary: strong22,200 per annump pstrongWorking hours: strong35 hours per week, Monday to Friday, 9pm 5pmp pstrongWhat we offer:strongp ul listrongImmediate start:strong Were ready to welcome the right candidate right awayli listrongCompetitive pay & benefits:strong Salary based on experience, plus peoples pension,br holiday allowance (including bank holidays), and performance-based reviewsli listrongTraining & development:strong Full training on our systems and support for professionalbr growth, including certifications and workshopsli listrongVariety & challenge:strong Work across industries and technologiescloud platforms,br cybersecurity, networkingkeeping your role dynamic and rewardingli listrongSupportive culture:strong Work directly with our Managing Director and senior engineers. Webr value open communication, collaboration, and celebrating wins togetherli listrongSmall company perks:strong Autonomy, career progression, hybrid working model and abr chance to make a real impact. Plus, regular team socials and the occasional office dog visit!li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Property Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pWould you like to work for one of Scotland’s leading law firms?Harper Macleod are an award-winning legal firm who are also well renowned for our work with apprentices. We’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.p pstrongOverview:strongp pWe are currently an apprentice to join our Residential Property Team in Edinburgh. You will provide various legal support to different teams within the office.p pstrongKey responsibilities:strongp ul li1st point of contact for clients who are making RP enquiries. You will triage requests, troubleshoot and escalate to another member of staff where requiredli liDevelop expertise in 3E (a legal practice management and CRM platform used for client data, billing, and matter management) to accurately maintain and update client informationli liYou will be opening new cases on 3E, issuing Residential Acquisition Reports and inputting data from reports onto Solcase (a case management system)li liReceive tasks via BigHand (a digital workflow and task management platform used for delegating, tracking, and prioritising work) with regards to printingscanning requests for RP teamli liIssue Amiqus requests to clients and assisting with aspects of Anti Money Laundering complianceli liAssisting with correspondence running letters from Solcaseli liWork in collaboration with the internal finance team when running fee notesli ul pstrongSkills required:strongp ul liExcellent IT skillsli liExcellent organisational skillsli liExcellent communication skills, verbal and in writingli liAbility to prioritise and work to deadlines under pressure, often with short noticeli liAbility to use initiative and to work both independently and as part of a teamli liAttention to detail and accuracy when working with data or creating content is essentialli ul pstrongSalary:strong22,932 per annump pstrongWorking week:strong35 hours per week, Monday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liCritical illness protectionli liDiscounted conveyancing on sales and purchasesli liDiscounted eyecareli liCharity donation through payrollli liCycle to work schemeli liBuy additional leave optionli liExtra holidays at Christmasli liCSR daysli liFunding for external trainingli liRecruitment finders feeli li4pm birthday finishli liLife assuranceli liPension schemeli liAdditional discountsli ul pstrongFuture prospects:strongbr Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company.p pFuture salary will be discussed should you be offered a permanent role.p p classpf0strongspan classcf0Important information:spanstrongp p classpf0span classcf1This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.spanp p classpf0span classcf1Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.spanp p classpf0span classcf1On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.spanp p classpf0span classcf1If you are interested in starting your career and receiving a work based qualification at the same timespanstrongspan classcf0APPLY NOW!spanstrongp p classpf0emstrongspan classcf2Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.spanstrongemp