Digital Marketing Apprentice

IT Support Apprentice

QA Apprenticeships

pstrongAbout BEAR Scotland:strongp pBEAR Scotland is a leading road maintenance and management service provider in Scotland, maintaining and improving Scottish trunk roads including bridges and structures through some of the most scenic, but challenging, parts of the country.p pFormed in 2000, BEAR Scotland is an alliance of three highly successful organisations who are prominent in the United Kingdom roads sector Vinci, Jacobs and Breedon joining together to provide trunk road network management and maintenance solutions to Transport Scotland.p pWe rely on strong digital systems to support our teams from office staff to engineers working on site. Were now looking to bring in a motivated IT Support Apprentice to join our team and build a career in IT support while gaining a nationally recognised qualification.p pstrongResponsibilities:strongp ul liSetting up and maintaining user accounts and access permissionsli liInstalling, configuring, and updating hardware & softwareli liTroubleshooting user issues supporting laptops, printers, and mobile devicesli liLearning the basics of networking and IT securityli liHelping roll out new IT systems and updates across the companyli liProviding excellent customer service to colleagues at all levelsli liDocumenting solutions and maintaining IT recordsli ul pYou dont need previous IT work experience well provide the full training. Were more interested in your attitude, curiosity and willingness to learn.p pstrongDesirable skills:strongp ul liHold (or be working towards) National 5s Highers, ideally including computing, business or mathsli liHave a strong interest in technology and problem-solvingli liBe organised and able to manage your time effectivelyli liEnjoy helping people and communicating clearlyli ul pstrongSalary: strong19,000 per annump pstrongWorking hours:strong Monday to Friday, 8am 4pmp pstrongBenefits: strongp ul liOn-the-job training and supportli liFlexible and innovative working environmentli liEmployment upon completion of apprenticeshipli liOn-site parkingli liAfter 3 months, possibility of hybrid workingli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

IT Service Desk Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pThe Service Team at Vizst Technology is responsible for supporting and maintaining clients ITsystems and for providing efficient desktop support to all business users. The team is responsible forresolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range ofqueries.p pstrongResponsibilities:strongp ul liProviding end-user desktop supportli liSupporting and maintaining MS serverdesktops and macs and supporting and maintaining Office 365 solutions and G Suite solutionsli liSetting up and configuring new laptops and desktops. Also installing authorised software to laptops and desktopsli liEnsuring security and upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardwaresoftwareincidentsproblemsli liIncident and problem managementli liProvide exceptional service support to the businessli liProvide solutionswork arounds to incidents and problems and contribute to polices, processes and proceduresli liInstall, maintain, and support new applicationsli ul pstrongDesirable skills:strongp ul liUnderstanding of ITIL frameworkli liGood organisational, time management and prioritisation skillsli liStrong written and verbal skills and the ability to produce clear and accurate documentation(Word, Excel, PowerPoint)li liThe ability to communicate confidently and clearly to customers both face to face and over thetelephoneli liWillingness to travel as required to other company sites for the purpose of onsite supportli liExcellent problem-solving and analytical skillsli liAbility to work in a fast-paced and dynamic environmentli liWorks within the team and assists others, where required, to achieve a common goalli liWorks proactively to resolve issuesli liProcess driven and organised attention to detail with a strong ability to prioritise workloadli liRemains calm and clear headed under pressureli liExcellent organisational and prioritisation skillsli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 37.5 hours per week.p pstrongBenefits:strongp ul li4 employer pensionli liLife assurance covering 4 x salary (eligibility begins after probation successfully passed)li liPrivate medical healthcare (eligibility begins after probation successfully passed)li liPersonal accident (eligibility begins after probation successfully passed)li liIncome protection at 66.7 of salary (eligibility begins after probation successfully passed)li liFree lunch on Wednesdaysli liAdditional benefits are available if an apprentice becomes a permanent employeeli ul pstrongFuture prospects:strongp pAfter completion of your programme there is a potential opportunity to progress onto a Level 4 apprenticeship programme (Foundation degree). This is not guaranteed but is dependent on performance throughout the duration.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp