GetMyFirstJob | IT Support Engineer Apprentice in Essex
Employer Logo

IT Support Engineer Apprentice

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We’re looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment.

Bubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client's needs — from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready.

Overview:

As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support.

Responsibilities:

  • Providing high-quality customer service and technical support over the phone and via a ticketing system.
  • Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems.
  • Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs.
  • Prioritising and managing your workload effectively.
  • Meeting key performance targets and service…

Location
Essex
Employer
QA Apprenticeships
Provider
QA
Wages
£9.13 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Monday, November 3, 2025

Opportunity Details

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We’re looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment.

Bubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client's needs — from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready.

Overview:

As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support.

Responsibilities:

  • Providing high-quality customer service and technical support over the phone and via a ticketing system.
  • Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems.
  • Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs.
  • Prioritising and managing your workload effectively.
  • Meeting key performance targets and service standards.
  • Contributing to process and technical improvements.
  • Following company procedures, policies, and values at all times.

What we’re looking for:

We’re looking for a motivated and adaptable individual with a genuine interest in IT and a passion for solving problems. The ideal candidate will have:

  • Strong communication skills, both written and verbal.
  • A logical, problem-solving mindset and attention to detail.
  • The ability to troubleshoot technical issues and follow structured processes.
  • Good time management and the ability to prioritise effectively.
  • A flexible and proactive attitude to learning and development.
  • A full, clean UK driving licence (essential).

Additionally, any familiarity with the following technologies is a plus:

  • Windows OS (7, 8, 10) and Windows Server (up to 2019).
  • Active Directory, Group Policy, Azure.
  • Office 365, Exchange, SharePoint, Microsoft Teams.
  • Mobile Device Management (iPhone/Android).
  • Networking fundamentals (DNS, DHCP, TCP/IP, switches, firewalls).
  • Experience with hardware support and maintenance.

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, Monday to Friday, 9am - 5:30pm.

Benefits:

  • Performance-related bonuses and annual bonus opportunities.
  • 28 days holiday allowance (including bank holidays).
  • Ongoing support and training throughout your apprenticeship.
  • Clear progression opportunities upon successful completion of programme.
  • The chance to grow within a supportive and forward-thinking IT team.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!

Full Time 37.50 Hours per week IT quality and testing professionals 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Monday, October 6, 2025
Apply by
Monday, November 3, 2025
Interviews
Monday, October 6, 2025
Start date
Monday, October 6, 2025
For more information about this vacancy please contact QA on 01793696141 (Ref ID: 274645)

Opportunities

Advanced Level 3 Apprenticeship
Employer Logo

Office Support Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pMcKellar Accountancy is a Paisley based company that intends to grow and establish the brand in the district as it is the founders hometown. They believe that happy staff equals better performance. All staff are valued and encouraged to develop their own skills and build personal confidence and self-esteem.p pThey are seeking a motivated and enthusiastic individual to join our team as an apprentice. In this role, you will play a crucial part in supporting our office operations, gaining hands-on experience in various aspects of accounting, and contributing to the growth of our firm. This is an excellent opportunity for someone who is looking to kickstart their career in accountancy.p pstrongResponsibilities:strongp ul liFirst responder when someone reaches out via telephone, online via email, etcli liBecoming a system expert on Chaser for credit controlli liResponsible for keeping the CRM Bright Manager up to date for this such as taxes, departments etcli liMaintain accurate and organised digital filing systemsli liUtilising Microsoft 365 Outlook to respond to internalexternal stakeholderli liWorking collaboratively to ensure documents are filed promptly and securely on our Sharepointli liAssist in preparing and submitting VAT returns accurately and on timeli liVerify data to ensure compliance with regulationsli liSupport senior accountants with bookkeeping tasks using our bookkeeping software, DEXT and become a systems expert on thisli liAssist in processing payroll for clients using our system Bright Payli liEnsure payroll calculations are precise and adhere to legal requirementsli ul pstrongRequired skills:strongp ul liStrong attention to detail and organisational skillsli liExcellent communication and interpersonal skillsli liProficiency in Microsoft Office or willingness to learn (Word, Excel, Outlook)li liAbility to learn and adapt to new accounting softwareli liA strong desire to pursue a career in accountingli ul pstrongSalary: strong15,000 per annump pstrongWorking week: strong35 hours per week, Monday to Friday, 9am 5pmstrongstrongp pstrongBenefits:strongp ul liOn-the-job training and mentorshipli liOpportunities for professional development and growth within the firmli liExposure to various aspects of accountingli liA supportive and collaborative work environmentli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

category
Business & Administration
currency_pound
7.21 per hour
place
Essex
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 06 October 2025 event_availableClose Date: 03 November 2025
Discover
Higher Level 4 Apprenticeship
Employer Logo

Cyber Security Apprentice

QA Apprenticeships

pstrongAbout Cyber Trust:strongp pOur mission is to take the complexity out of cybersecurity and give businessespeace of mind.Were here to make strong, effective protection simpleno noise, no confusion, justclear solutions that work.p pWe believe businesses shouldnt have to be experts in cyber to stay secure.So we make it easy to get things sorted, stay compliant, and move forward with confidence.p pstrongResponsibilities:strongp ul liManage client relationshipsli liPerform system audits to assess compliance and security postureli liConduct vulnerability assessments and identify risksli liCarry out technical remediations in client environmentsli liAudit results and produce clear, professional reportsli liTraining to keep up to date with industry trendsli liCommunicate technical issues to non-technical audiencesli ul pstrongRequired skills:strongp ul listrongWillingness to learn:strong You dont need to know everything, but you need to want toli listrongProactive mindset:strong Spot issues before they become problemsli listrongOrganisation and self-management:strong Stay organised and manage your own workload effectivelyli listrongOwnership and responsibility:strong Take pride in delivering quality work and taking on new challengesli listrongTechnical foundation:strong A background in IT and at least a basic understanding of cyber security principlesli ul pstrongEntry requirements:strongp ul liAn A-Level in ICTli liOR an International Baccalaureate at Level 3 in ICTli liOR a Level 3 apprenticeship in a similar subjectli liOR a BTEC Extended Diploma in IT (180 credits)li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strongMonday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liMentorship: Direct support from senior security consultantsli liFunded training and certifications (e.g., CompTIA, CREST, Cyber Essentials assessor status)li liExposure to varied projects, from compliance audits to penetration testingli liPaid industry events and conferences to build knowledge and networkli liTraining & development opportunitiesli liRegular, companywide events and activitiesli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.emstrongp

category
Cyber security professionals
currency_pound
8.65 per hour
place
Essex
school
Higher Level 4 Apprenticeship
calendar_todayDate Posted: 19 September 2025 event_availableClose Date: 28 October 2025
Discover
Advanced Level 3 Apprenticeship
Employer Logo

Digital Systems Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pHey there! Were Manpower, a global leader in recruitment for over 70 years. Were teaming up with a top IT client in Erskine, and were looking for enthusiastic young people like you to join our team as apprentices. This is your chance to learn new skills and start an amazing career!p pAs a Digital Systems Support Apprentice, you will be part of our Lifecycle Services Delivery Operations team. This facility specialises in refurbishing and remarketing pre-owned IT assets, ensuring they are given a second life where possible, or ethically recycled when no longer viable. You will join a dynamic and adaptable test team, working across a wide range of technologies including industry-standard servers, third-party computing equipment, and networking solutions.p pstrongResponsibilities:strongp ul liDevelop expertise as a Blancco superuser, carrying out secure data erasure through manufacturing resets on IT assets to ensure complete removal of customer data prior to resale or recycling.li liUtilise Blancco diagnostic tools to identify, log, and report faults across a range of hardware including servers, desktops, and notebooks.li liMaintain accurate asset records using Microsoft Dynamics 365 (D365) Warehouse Management System, ensuring all data is captured and updated in line with operational standards.li liConduct functional testing of IT assets (e.g., touchscreens, keyboards, and other components) to confirm operational readiness, escalating issues to the repair team where required.li liCoordinate with the Packing and Logistics Team to ensure all approved assets are prepared and dispatched for shipment in a timely manner.li liWork collaboratively with internal stakeholders such as the Engineering and Reconciliation Teams, using tools including Microsoft Outlook and Teams to provide regular product and process updates.li liParticipate in departmental meetings, contributing to clear communication around daily priorities, workflow progress, and order management.li ul pstrongDesirable skills:strongp ul liExcellent attitude to work.li liCompliant timekeeping and attendance.li liInterest or experience in working with computer program languages.li liStrong problem-solving skills.li liAnalytical learner and process driven.li ul pstrongSalary:strong 19,500 per annum.p pstrongWorking hours:strong 35 hours per week, Monday to Friday, 8am - 4pm.p pstrongBenefits:strongp ul liGenerous holidays:28 days holiday per year.li liFree onsite parking.li liFree teacoffeesoft drinks.li liFree onsite gym.li liOnsite caf.li liPension scheme.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
Business & Administration
currency_pound
9.38 per hour
place
Glasgow City
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 02 October 2025 event_availableClose Date: 30 October 2025
Discover

QA

Copilot chat

Chat with Career Advisor