IT Digital Support Apprentice

IT Support Engineer Apprentice

QA Apprenticeships

pstrongEmployer description:strongbr Birak IT is here to help start ups and small businesses in Hampshire. Were not focused on global domination. We are focused on bringing the best IT systems at small business budgets and we have IT systems that are reliable.p pstrongResponsibilities:strongp ul liBe involved in the day to day running and management of the IT helpdeskli liProvision and maintain managed servicesli liCreate and resolve IT support tickets for customersli liResolve 2nd and 3rd line IT support requestsli liResolve 2nd and 3rd line server related issuesli liMaintain a high level of customer satisfactionli liPerform maintenance tasks for servers and workstations remotelyli liManage projects relating to experienceli liProvide IT support out of hours for project workli liWorking with teams to streamline processes for the business and to our customersli liAid future team members with our documentation as we process tasksprojects to maximise efficienciesli liStrong financial acumen and be able to execute and deliver on sales & budgetsli liAdministration tasks around back end office and help with lead generationli ul pstrongRequired skills:strongp ul liIdeally good knowledge of hardware and software Experience with LANWAN networks is beneficialli liSome experience with Mac systems is beneficialli liInterest in new technology such as latest GraphicsCPU hardwareli liFriendly and welcoming with excellent customer care abilityli liPositive attitudeli liAbility to listen to feedback and problem solveli liDriving license and own vehicle is strongessentialstrongli ul p!--StartFragment --strongspan classcf0Entry requirements:spanstrong!--EndFragment --p ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p35 hours per weekp pstrongBenefits:strongp ul liGreat exposure to help push your skill set to the limitli liBonuses throughout the yearli liOpportunity to attend business eventsli liRegular L&D opportunitiesli liExpensesli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Property Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pWould you like to work for one of Scotland’s leading law firms?Harper Macleod are an award-winning legal firm who are also well renowned for our work with apprentices. We’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.p pstrongOverview:strongp pWe are currently seeking 2 apprentices to join our Residential Property Team. You will provide various legal support to different teams within the office.p pstrongKey responsibilities: strongp ul li1st point of contact for clients who are making RP enquiries. You will triage requests, troubleshoot and escalate to another member of staff where requiredli liDevelop expertise in 3E (a legal practice management and CRM platform used for client data, billing, and matter management) to accurately maintain and update client informationli liYou will be opening new cases on 3E, issuing Residential Acquisition Reports and inputting data from reports onto Solcase (a case management system)li liReceive tasks via BigHand (a digital workflow and task management platform used for delegating, tracking, and prioritising work) with regards to printingscanning requests for RP teamli liIssue Amiqus requests to clients and assisting with aspects of Anti Money Laundering complianceli liAssisting with correspondence running letters from Solcaseli liWork in collaboration with the internal finance team when running fee notesli ul pstrongSkills required:strongp ul liExcellent IT skillsli liExcellent organisational skillsli liExcellent communication skills, verbal and in writingli liAbility to prioritise and work to deadlines under pressure, often with short noticeli liAbility to use initiative and to work both independently and as part of a teamli liAttention to detail and accuracy when working with data or creating content is essentialli ul pstrongSalary:strong22,932 per annump pstrongWorking week: strong35 hours per week, Monday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liCritical illness protectionli liDiscounted conveyancing on sales and purchasesli liDiscounted eyecareli liCharity donation through payrollli liCycle to work schemeli liBuy additional leave optionli liExtra holidays at Christmasli liCSR daysli liFunding for external trainingli liRecruitment finders feeli li4pm birthday finishli liLife assuranceli liPension schemeli liAdditional discountsli ul pstrongFuture prospects:strongbr Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company.p pFuture salary will be discussed should you be offered a permanent role.p p!--StartFragment --p p classpf0strongspan classcf0Important information:spanstrongp p classpf0span classcf1This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.spanp p classpf0span classcf1Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.spanp p classpf0span classcf1On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. spanp p classpf0span classcf1If you are interested in starting your career and receiving a work based qualification at the same time spanstrongspan classcf0APPLY NOW!spanstrongp p classpf0emstrongspan classcf2Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. spanstrongemp p!--EndFragment --p

Digital Support Apprentice

QA Apprenticeships

pstrongSimply Solutionsarean international provider of strategic facility management and workplace maintenance.strongp pstrongOverview:strongp pYou will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.p pThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.p pstrongResponsibilities:strongp ul liBe the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system on our bespoke FM Platform.li liAssist with producing engineersub-contractor quotations via Microsoft 365.li liFirst point of contact for incoming telephone calls. Accurately process enquiries via our FRESHDESK internal ticketing system, resolving concerns and triage concerns to management when necessary.li liBecome a Microsoft 365 superuser for the business, supporting with queries from subcontractors and internal teams.li liLiaise with contractors, client representatives, and the full team including engineers through Microsoft 365 platforms and our internal client CRM system.li liEnsure Contractors are aware of outstanding issues and are dealing with them in a timely manner via phone and email correspondence.li liAppropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales via the FRESHDESK internal ticketing system.li liProcess reports for engineers, highlighting working hours and material costs via Microsoft 365 platforms and the FRESHDESK ticketing system.li ul pstrongSalary:strong 16,500 - 17,000 per annum.p pstrongWorking hours:strong Monday to Friday, 9am - 5.30pm.p pstrongBenefits:strongp ul liCompany events.li liCollaborative modern workspace.li liFree parking.li liProven progression opportunities for apprentices.li liOffice incentives.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp