IT Apprentice

As an IT Support Apprentice, you will:

• Act as the first point of contact for IT queries and troubleshooting.

• Prepare and configure laptops, mobiles, user accounts, and permissions (Microsoft 365 / Windows).

• Assist with software installs, updates, patching, and basic networking.

• Maintain accurate asset registers and technical documentation.

• Contribute to project work, including ERP rollouts, testing, and creating user guides.

• Promote cyber security awareness and data protection best practices.

You’ll also gain valuable experience in digital and data-related tasks, including:

• Refreshing and updating website content and social media posts.

• Producing presentations and simple marketing materials.

• Building basic reports and dashboards using Excel or other tools.

• Conducting competitor and market research.

• Experimenting with AI tools to improve workflow efficiency.

• A genuine interest in IT, technology, and problem-solving.

• A customer-first mindset with good communication skills.

• Confidence using Microsoft Office (Excel, Word, PowerPoint).

• GCSEs in English and Maths (Grade 4/C or above).

• Eligibility to enrol on a Level 3 ICT Apprenticeship programme.

• A dedicated mentor and structured training plan (around 20% off-the-job learning).

• Hands-on experience with real business projects (ERP systems, AI tools, and new technologies).

• 20 days’ holiday + bank holidays, plus extra paid time off at Christmas.

• A supportive environment to develop your IT and digital skills.

• Additional annual leave

• Employee discount

• Free on-site parking

Applicants must have the right to work in the United Kingdom.

Ready to launch your career in tech? Apply now to become an IT Support & Digital Apprentice