IT Technician Apprentice

Digital Property Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pWould you like to work for one of Scotland’s leading law firms?Harper Macleod are an award-winning legal firm who are also well renowned for our work with apprentices. We’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.p pstrongOverview:strongp pWe are currently seeking 2 apprentices to join our Residential Property Team. You will provide various legal support to different teams within the office.p pstrongKey responsibilities: strongp ul li1st point of contact for clients who are making RP enquiries. You will triage requests, troubleshoot and escalate to another member of staff where requiredli liDevelop expertise in 3E (a legal practice management and CRM platform used for client data, billing, and matter management) to accurately maintain and update client informationli liYou will be opening new cases on 3E, issuing Residential Acquisition Reports and inputting data from reports onto Solcase (a case management system)li liReceive tasks via BigHand (a digital workflow and task management platform used for delegating, tracking, and prioritising work) with regards to printingscanning requests for RP teamli liIssue Amiqus requests to clients and assisting with aspects of Anti Money Laundering complianceli liAssisting with correspondence running letters from Solcaseli liWork in collaboration with the internal finance team when running fee notesli ul pstrongSkills required:strongp ul liExcellent IT skillsli liExcellent organisational skillsli liExcellent communication skills, verbal and in writingli liAbility to prioritise and work to deadlines under pressure, often with short noticeli liAbility to use initiative and to work both independently and as part of a teamli liAttention to detail and accuracy when working with data or creating content is essentialli ul pstrongSalary:strong22,932 per annump pstrongWorking week: strong35 hours per week, Monday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liCritical illness protectionli liDiscounted conveyancing on sales and purchasesli liDiscounted eyecareli liCharity donation through payrollli liCycle to work schemeli liBuy additional leave optionli liExtra holidays at Christmasli liCSR daysli liFunding for external trainingli liRecruitment finders feeli li4pm birthday finishli liLife assuranceli liPension schemeli liAdditional discountsli ul pstrongFuture prospects:strongbr Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company.p pFuture salary will be discussed should you be offered a permanent role.p p!--StartFragment --p p classpf0strongspan classcf0Important information:spanstrongp p classpf0span classcf1This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.spanp p classpf0span classcf1Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.spanp p classpf0span classcf1On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. spanp p classpf0span classcf1If you are interested in starting your career and receiving a work based qualification at the same time spanstrongspan classcf0APPLY NOW!spanstrongp p classpf0emstrongspan classcf2Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. spanstrongemp p!--EndFragment --p

IT Technical Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongbr ThingCo is an insurtech company, focused on developing next generation telematics for the insurance and mobility markets. ThingCo has built a suite of revolutionary B2B and B2B products and services to address the weaknesses in the current marketplace using ThingCos deep understanding of telematics.p pstrongOverview:strongbr We are looking for an enthusiastic, reliable and motivated person to become an apprentice. With your can-do attitude, join us as a member of our platform support team working from our modern Cramlington offices.p pstrongResponsibilities:strongp ul liParticipate as a member of the platform support teamli liSupport and maintain cloud solutions required by multiple client project, both during development and when liveli liPrepare and execute device testsli liSupport, modify and maintain 3rd party technologies to software solutions of medium to moderate complexityli liProvide technical support to Customer Support teamsli liResolution of calls ranging from simple password resets to complex system queriesli liEscalation of calls to Development Team as necessaryli liProvide company-wide IT supportli ul pstrongRequired skills:strongp ul liStrong moral standingli liWillingness to learnli liCan do attitudeli liExcellent time keepingli liStrong written and verbal communication skillsli liA team playerli liExcellent attention to detailli liAbility to work effectively and communicate with colleagues at all levelsli liGood Microsoft Office skillsli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong35 hours per week,strong strongMonday to Friday, 8am - 4pmp pstrongBenefitsstrong:p ul liBe part of an exciting growing company with potential to progressli li24 days annual leaveli liModern office on a brand-new business park in Cramlingtonli liFriendly companyli liOnsite gymli liFull training givenli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Engineer Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pEverything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsofts Modern Workplace shift in transforming businesses IT.p pBased in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester.You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices.p pstrongOverview:strongp pTo act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards.p pstrongResponsibilities:strongp ul liTo provide a professional and personal first point of contact to customers for their IT support queries.li liProvide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.li liTroubleshooting issues and logging them in the company ticket system.li liTo ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.li liEnsure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.li liEscalate relevant and more complex work to the 2nd line Helpdesk Technicians.li liUndertake simple maintenance tasks for monitored systems.li liTo proactively contact and chase customers until a resolution has been achieved or the issue is escalated.li liPrepare customer hardware ready for use such as buildingconfiguring customer pcs, servers or printers.li liInstalling software and building computers for customers.li liTake on ad hoc project work as directed by the IT Helpdesk Manager.li ul pstrongDesirable skills:strongp ul liA strong personal interest in IT and computing.li liHands on experience in general computing and IT services.li liPrevious experience in a customer facing role.li liGeneral understanding of PCs, servers, email, telephony, and Backup.li liExperience with Windows, Microsoft Office, Microsoft Teams and Microsoft 365.li liGood technical knowledge.li liExcellent customer service and communication skills.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p40 hours per week, Monday to Friday, 8am - 5pm or 9am - 6pm.p pstrongBenefits:strongp ul liPension.li liPrivate medical on completion of probation period.li li25 days annual leave.li liEmployee of the quarter prize 500.li liEmployee of the year prize TBD.li liFree snacks and drinks.li liRetail, entertainment and gym discounts.li liBike to work.li liSeason ticket loans.li ul pstrongFuture prospects:strongp pOn successful completion of your apprenticeship, the company aim to offer you a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas andor management level ITstrong.strongp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp