IT Consultant Apprentice

IT Support Engineer Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pWe’re looking for an IT Support Engineer Apprentice to join our dynamic IT team. This role is perfect for someone eager to learn, grow, and contribute to a fast-paced environment, supporting our internal users and infrastructure. We value a problem-solving mindset and excellent customer service skills.p pstrongResponsibilities:strongp ul liProviding user support and resolving technical issuesli liCreating and managing accounts in Microsoft 365 and Active Directoryli liInstalling, maintaining, and troubleshooting IT hardware and softwareli liManaging software licenses and hardware inventoriesli liPerforming updates and patch managementli liSupporting data backups using Backup Execli liAssisting with IT procurement and budget trackingli liSupporting users with Apple devices (iPhones and Macs)li liMaintaining clear documentation and updating support tickets in line with IT policyli ul pstrongDesirable skills: strongp ul liStrong communication skills (verbal and written)li liExcellent customer service skillsli liAbility to solve problems independentlyli liFamiliarity with Microsoft Teams, SharePoint, and OneDriveli liBasic understanding of Windows 1011 and macOS environmentsli liInterest in or experience with Apple devicesli liGood organisational and time management skillsli liA proactive self-starter with a willingness to learnli liA team player who enjoys working collaborativelyli liFriendly, approachable, and patient when dealing with user issuesli liDetail-oriented and reliableli liOpen to feedback and committed to personal developmentli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p40 hours per week, 7am - 4pm or 9am - 6pmp pstrongBenefits:strongp ul li23 days annual leave per annum - with enhanced benefits of up to 25 days as employees progress within the companyli liLife insurance & pension planli liIn office drinks & snacksli liRegular team socialsli liMaternity, paternity and parental leave policies (including enhanced maternity offering)li liMental health support via HR & mental health first aiderli liDental preventative healthcare annual contribution - 150 pali liOptical preventative healthcare annual contribution - 150 pali liHealth screening annual contribution - 150 pali liPersonal development fund - 250 per person per yearli liRefer-a-friend bonus - 500li liAccess to Improve training platformli liCreative Academy - the opportunity to join is open to all!li liPeople’s Charter team - to support, encourage and celebrate each of the incredible individuals who are part of AFOli liWFH opportunities (subject to business area and prior agreement with agency lead)li liOpportunity for private healthcare or gym membership as employees progress within the companyli liChatGPT Team account - where workspace data isn’t used to train modelsli ul pstrongFuture prospects: strongp ul liOngoing mentorship and development within a growing IT teamli liSupport for further training, qualifications, and certificationsli ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pAalco is a large independent metal stockholder in the UK, specializing in aluminium, stainless steel, copper, brass, and bronze.Theyoffer a wide range of products in various forms, including sheet, plate, tube, bar, and sections, as well as processing services like cutting and finishing.p pstrongOverview:strongp pAn exciting opportunity has arisen for a Digital Support Apprentice to join their Glasgow site to support their sales team with aftercare. This role has the potential to transition into Sales.p pThis role will give you the opportunity to continuously expand your knowledge in a supportive and good working environment. This company prides itself on development of young people they have supported 4 QA apprentices in the past.p pstrongResponsibilities: strongp ul liWorking in collaboration with the Sales team to provide customers with excellent aftercare, you will process orders using BTS (in-house system) to ensure a time and smooth post-sale experience.li liMaintain and accurately update customer records on Sugar CRM in a timely manner, ensuring data integrity and supporting the Sales team with high-quality, up-to-date information to enhance customer engagement and decision-making.li liRegularly export and manage sales data from Focus (in-house system) into Microsoft Excel to maintain accurate and up-to-date sales records for reporting and analysis purposesli liFirst point of contact for suppliers, proactively managing communication to ensure timely delivery of customer orders. Resolve issues efficiently and triage where necessary. Over time, transition into becoming the primary point of contact for customers, ensuring a seamless service experience from supplier to end user.li liIncreasing product knowledge - learning about the features of every product the company sells to offer the best service to customers in future role.li ul pstrongRequired skills:strongp ul liExcellent communication skills both written and verbal.li liA desire to succeed and progress.li liAbility to work in a fast-paced role, managing your time effectively.li liA good work ethic.li liGreat attention to detail.li liA confident and outgoing individual capable of working in a professional environment, liaising with suppliers and potential customers to grow the business.li ul pstrongSalary:strong18,000 per annum.p pstrongWorking week:strongMonday to Friday, 8:30 5pm. Early finishes on a Friday work on rotation.p pstrongBenefits:strongp ul liOn-going training.li liSupportive working environment.li liTeam building and social events.li ul pstrongFuture prospects:strongbr Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification.Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

IT Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pA forward-thinking and growing technology company that provides technical support and solutions to a wide range of clients. The business is known for its collaborative team culture, hands-on training, and commitment to developing future talent. With a focus on innovation and reliability, the company offers a supportive environment for apprentices to thrive and grow into long-term roles.p pstrongResponsibilities:strongp pYou will be involved in a variety of technical tasks that support both internal operations and customer needs. Your responsibilities will include:p ul liConfiguring in-house softwareto meet operational and client-specific requirementsli liFormatting spreadsheets and importing Excel datafor reporting and analysisli liBuilding, testing, and repairing computer hardware and peripheralsli liSupporting technicianswith day-to-day tasks and project workli liHandling inbound customer calls, providing first-line technical supportli liTroubleshooting technical issues, escalating when necessary and ensuring timely resolutionli ul pstrongDesirable Skillsstrongp ul liExperience withMicrosoft Office, especially Excelli liFamiliarity withWindows and Linux operating systemsli liExperience inbuilding and repairing computer hardware and peripheralsli liStrong communication skillsli liAttention to detailli liOrganisation and time managementli liAbility to follow technical instructionsli liCustomer service awarenessli liTeam playerli liEager to learn and grow professionallyli liLogical and analytical thinkerli liFlexible and adaptableli liReliable and proactiveli liUK driving licence and own vehiclestrong (essential due to location)strongli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strongThis is anoffice-based role, workingMonday to Friday, 9am to 5pm.p pstrongBenefits:strongp ul liFree onsite parkingli liOffice staff sometimes finish early on Fridaysli liAuto-enrolment pension scheme for employees aged 22 and overli ul pstrongFuture prospects:strongp ul liProgression into afull-time Technical Engineer positionupon successful completion of the apprenticeshipli liOpportunities for further training and certification in IT support, hardware engineering, or software systemsli liLong-term career development within a supportive and expanding technical teamli ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp