IT Support Apprentice

IT Support Apprentice

QA Apprenticeships

pstrongAbout Beijer Ref:strongp pBeijer Ref is a leading global specialist in refrigeration, air conditioning, and heat pump technology. With a strong presence across the UK, we pride ourselves on innovation, sustainability, and exceptional customer service. Were now looking for a motivated IT Support Apprentice to join our friendly team at our South Leeds site.p pstrongAbout the role:strongp pThis is a fantastic opportunity for someone looking to start a career in IT. As an IT Support Apprentice, youll gain hands-on experience supporting the day-to-day IT operations of a busy, forward-thinking business. Youll receive training and mentoring from experienced IT professionals while working toward your qualification.p pstrongResponsibilities:strongp ul liProvide first-line IT support to staff across the business (in-person, by phone, and via email)li liAssist with setting up and maintaining laptops, desktops, mobile devices, and other hardwareli liTroubleshoot software, network, and connectivity issuesli liSupport the onboarding of new users and management of IT accountsli liMaintain IT documentation and asset recordsli liWork with the wider IT team on projects and system upgradesli liEnsure all IT queries are handled efficiently and professionallyli ul pstrongYou will need the following skills:strongp ul liA genuine interest in IT, technology, and problem-solvingli liStrong communication and teamwork skillsli liOrganised and proactive with good attention to detailli liRight to work in the UKli liA positive attitude and willingness to learnli liFull UK driving licence and access to a car (strongessentialstrong)li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong40 hours per week, 8am - 5pm, Monday to Friday (one hour lunch break)p pstrongBenefits:strongp ul liCompetitive salary (18,00020,000 per annum depending on experience)li liFull training and support toward your IT apprenticeship qualificationli li25 days holiday plus bank holidaysli liCareer progression opportunities within a global organisationli liFriendly, supportive working environmentli liCompany pension schemeli liLife assurance life insuranceli liFree on-site parkingli liCycle to Work schemeli liHealth & wellbeing programmeli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Technical Support Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pKubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team.p pYou will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams.p pstrongWhat will you be doing? strongp ul liDesign and deployment of our VoIP Cloud and MS Teams calling platformsli liHandle inbound calls from customers requiring technical supportli liTroubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sitesli liIf unable to resolve at first contact, triage the incidentrequest and escalate to partnersli liInvestigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAsli liCommunicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant informationli liVisit customer sites to diagnose and repair Voice services as neededli liSupport internal KubeNet teamsli liDeliver first-class customer service at all timesli liDocument processes, configuration and know fixes to developenhance shared knowledge baseli ul pstrongWhat qualities should you have?strongp ul liGood attitudeli liDrive to learnli liCustomer focusedli liInterested in technologyli ul pstrongWorking hours: strongMonday to Friday, 37.5 hours across the week between 8am 6pm. Shift patterns such as 8:30am 5pm, 9am 5:30pm, 9:30am 6pmp pstrongSalary: strong22,500 per annump pstrongBenefits:strongp ul liCompetitive salaryli li22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendarli li2 days paid volunteer dayli liFlexible shiftsli liFollowing successful probationary period of 9 months: Access to private healthcare, death in service and company pension contribution of 5li liFree KubeNet Broadband or a 25.00 per month contribution after successful probation periodli liTraining will be provided on the systems we use and the products and services we deliver to our clients, including any future requirementsli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongbr NCS Office Systems Ltd is a dynamic and growing company that specialises in providing high-quality office solutions and services to clients. We pride ourselves on creating a supportive, collaborative workplace that fosters growth and development.p pstrongOverview:strongbr Were currently looking for an enthusiastic and motivated apprentice to join our team and help with the day-to-day operations.p pstrongResponsibilities:strongp ul liYou will become a system expert on ’Drive’ software, sharing customer information with other departments, ensuring that information is stored and shared correctlyli liEnsuring documentation is captured and uploaded digitally using accurate data entry skillsli liLogging jobs on 2Serve software to collaborate with internal stakeholders by noting external information from customersli liActing as first-point of contact for the business over the phone and in person, triaging any enquiries and passing to the relevant team where necessary by operating on Reception dutyli liTaking ownership of incoming and outgoing mail (Outlook) and using MS Excel to track thisli liAd hoc tasks such as working as part of a team with Telecoms departmentli ul pstrongDesirable skills:strongp ul liAmbitiousli liWilling to learnli liFriendlyli liAble to work in a team environmentli liGood communication skillsli ul pstrongSalary:strong15,704 - 17,888 per annum (Depending on experience)p pstrongWorking week:strong40 hours per week, Monday to Friday,strongstrong8:30am - 5:30pmp pstrongBenefits:strongp ul li20 days annual leave public holidaysli liEarly finish every 2nd Fridayli liNo weekend work!li liAbility to grow in a supportive environmentli ul pstrongFuture prospects:strongp pNCS Office Systems have supported numerous apprentices in the past who’ve progressed within the company following successful completion of their apprenticeship.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrongAPPLY NOW!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp