IT Support Apprentice

Cyber Security Apprentice

QA Apprenticeships

pstrongAt Trafford Council we are EPIC!strongp pstrongWe EMPOWER strongWe inspire and trust our people to deliver the best outcomes for our customers, communities and colleagues.p pstrongWe are PEOPLE CENTRED strongWe value all people, within and external to the organisation and give those around us respect. We will act with honesty and integrity in all that we do and create an environment that enables everyone we work with to thrive and succeed.p pstrongWe are INCLUSIVE strongWe are committed to creating an environment that values and respects the diversity and richness differences bring.p pstrongWe COLLABORATE strongWe build relationships, collaborate; treat people as equal partners and work together to make things happen.p pTrafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.p pstrongResponsibilities:strongp ul liAssist in monitoring network traffic and using SIEM tools (e.g. FortiSIEM, Microsoft Sentinel) to detect suspicious activity and triage security risks.li liSupport incident reporting and response, including risk assessments and vulnerability scans.li liGain hands-on experience managing firewalls, antivirus, endpoint security, patching, and software updates.li liCollaborate with IT, Legal, and other departments to ensure a unified security approach, including third-party risk assessments.li liMonitor and respond to the IT Security Queue (CVE updates, service requests, incidents, bulletins).li liAssess and manage tickets, ensuring priority issues are resolved within 48 hours.li liHandle walk-up incidents and participate in major incident responses.li liSupport the ICT security incident response process and maintain the ICT Risk Register.li liManage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender).li liOversee job assignments and SLA performance across teams.li liSupport projects aligned with the Cyber Assessment Framework (CAF).li liAssist in updating and maintaining IT security policies and procedures.li liSupport strategic projects.li ul pstrongDesirable skills:strongp ul liStronginterpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.li liProvenproblem-solving and troubleshooting abilities, with a proactive approach to resolving issues and taking ownership.li liEffectiveplanning and organisational skills, able to prioritise tasks, meet deadlines, and adapt to changing priorities.li liHigh attention to detail in recording accurate information and working across different systems and processes.li liAbility to work bothindependently and collaborativelywithin a team, with minimal supervision.li liGoodnumerical skillsand a customer-focused mindset.li liDriving licence and own vehicle due to the location of the office.li ul pstrongEntry requirements:strongp ul liAn A-Level in ICTli liOR an International Baccalaureate at Level 3 in ICTli liOR a Level 3 apprenticeship in a similar subjectli liOR a BTEC Extended Diploma in IT (180 credits)li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 36.25 hours per week.p pstrongBenefits:strongp pYou will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. We also offer hybrid working.p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

IT Digital Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pCrawford Henderson are looking for an apprentice to come in and learn how their factory works, before ultimately taking control of the technical side of the production line.p pThey manufacture heavily customised merchandise for some rather illustrious clients, and have a factory full of hi-tech production equipment, as-well-as traditional machinery, the like of which is rarely seen nowadays.p pThis is a fantastic opportunity for a young person with a positive, constructive attitude to grow with our business, and ultimately create their own unique role and they will be fully supported in doing so.p pstrongOverview: strongp ul liCreating and running digital print jobs on our large format digital printersli liCreating and running digital cutting jobs on our large format digital cutting tableli liLiaising with our design team to create job specific digital print and cut filesli liProgramming automatic sewing machinesli liSetting up automatic stitching jobsli liSetting up foil printers for traditional foil printing and embossing runsli liMaintaining full suite of production equipment, including hydraulic cutting presses, digital printing equipment, foil printing equipment, sewing machines etcli liTake a leading role in R&D projects, focussed on production improvements (using automation and AI)li ul pstrongDesirable skills:strongp ul liHigh attention to detail.li liGreat organisation skills and willing to learn.li liDrivers license is required for this role.li ul pstrongSalary:strong 19,864 per annum.p pstrongWorking hours:strongMonday to Friday, 8am - 5pm.p pstrongBenefits:strongp ul liEmployee discount.li liEmployee pension.li ul pThroughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support. At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.p pstrongFuture prospects:strongbr You will gain a full-time role upon successful completion of the apprenticeship.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification atstrongSCQF Level 6. strongp pIf you are interested in starting your career and receiving a work based qualification at the same time,strongAPPLY NOW!strongp