Business Administration Apprentice

£10,075 per annum

Business Administrator (Level 3)

Monday – Friday, 9:00am – 5:30pm (25 hours per week)

Most of your apprenticeship will be spent learning on the job, gaining valuable hands-on experience in administrative and front-of-house duties. You’ll be part of a supportive team that values professionalism, empathy, and a positive attitude.

• Manage the front desk, greeting visitors, staff, and professionals while ensuring a welcoming and efficient environment.

• Maintain a clean, organised, and professional reception area at all times.

• Handle incoming calls, screen them as necessary, and transfer to the appropriate department.

• Perform basic clerical duties, including photocopying, scanning, and document management.

• Provide information and assistance to visitors and callers, ensuring queries are handled courteously.

• Schedule appointments, manage diaries, book transport, and keep accurate records.

• Provide general administrative support, including filing, archiving, handling correspondence, and managing deliveries or office inventory.

• Gather and record feedback and surveys from visitors, staff, and professionals.

• Maintain office supplies and ensure incoming and outgoing mail is processed efficiently.

• Use Microsoft Office applications (Excel, Word, Outlook) and other computer systems effectively.

• Represent the business professionally with a positive, patient, and approachable attitude, even in busy or stressful situations.

• GCSE Maths (Grade 4 or above)

• GCSE English (Grade 4 or above)

If you have additional qualifications or relevant experience, the apprenticeship can be tailored to reflect your existing knowledge.

• Strong administrative and organisational skills

• Excellent attention to detail and communication abilities

• Professional and friendly customer care approach

• Confident IT and Microsoft Office skills

• Demonstrates initiative, patience, and a non-judgemental attitude

• Works effectively as part of a team and independently

Applicants should consider how they will travel to work reliably each day to ensure punctuality. We’re also interested to hear what attracts you to this role and why you’d like to begin your career in business administration within the care sector.