IT Engineer Apprentice

IT Engineer Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pEverything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsofts Modern Workplace shift in transforming businesses IT.p pBased in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester.You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices.p pstrongOverview:strongp pTo act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards.p pstrongResponsibilities:strongp ul liTo provide a professional and personal first point of contact to customers for their IT support queries.li liProvide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.li liTroubleshooting issues and logging them in the company ticket system.li liTo ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.li liEnsure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.li liEscalate relevant and more complex work to the 2nd line Helpdesk Technicians.li liUndertake simple maintenance tasks for monitored systems.li liTo proactively contact and chase customers until a resolution has been achieved or the issue is escalated.li liPrepare customer hardware ready for use such as buildingconfiguring customer pcs, servers or printers.li liInstalling software and building computers for customers.li liTake on ad hoc project work as directed by the IT Helpdesk Manager.li ul pstrongDesirable skills:strongp ul liA strong personal interest in IT and computing.li liHands on experience in general computing and IT services.li liPrevious experience in a customer facing role.li liGeneral understanding of PCs, servers, email, telephony, and Backup.li liExperience with Windows, Microsoft Office, Microsoft Teams and Microsoft 365.li liGood technical knowledge.li liExcellent customer service and communication skills.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p40 hours per week, Monday to Friday, 8am - 5pm or 9am - 6pm.p pstrongBenefits:strongp ul liPension.li liPrivate medical on completion of probation period.li li25 days annual leave.li liEmployee of the quarter prize 500.li liEmployee of the year prize TBD.li liFree snacks and drinks.li liRetail, entertainment and gym discounts.li liBike to work.li liSeason ticket loans.li ul pstrongFuture prospects:strongp pOn successful completion of your apprenticeship, the company aim to offer you a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas andor management level ITstrong.strongp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp

Digital Systems Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongppHey there! Were Manpower, a global leader in recruitment for over 70 years. Were teaming up with a top IT client in Erskine, and were looking for enthusiastic young people like you to join our team as apprentices. This is your chance to learn new skills and start an amazing career!ppAs a Digital Systems Support Apprentice, you will be part of our Lifecycle Services Delivery Operations team. This facility specialises in refurbishing and remarketing pre-owned IT assets, ensuring they are given a second life where possible, or ethically recycled when no longer viable. You will join a dynamic and adaptable test team, working across a wide range of technologies including industry-standard servers, third-party computing equipment, and networking solutions.ppstrongResponsibilities:strongpulliDevelop expertise as a Blancco superuser, carrying out secure data erasure through manufacturing resets on IT assets to ensure complete removal of customer data prior to resale or recycling.liliUtilise Blancco diagnostic tools to identify, log, and report faults across a range of hardware including servers, desktops, and notebooks.liliMaintain accurate asset records using Microsoft Dynamics 365 (D365) Warehouse Management System, ensuring all data is captured and updated in line with operational standards.liliConduct functional testing of IT assets (e.g., touchscreens, keyboards, and other components) to confirm operational readiness, escalating issues to the repair team where required.liliCoordinate with the Packing and Logistics Team to ensure all approved assets are prepared and dispatched for shipment in a timely manner.liliWork collaboratively with internal stakeholders such as the Engineering and Reconciliation Teams, using tools including Microsoft Outlook and Teams to provide regular product and process updates.liliParticipate in departmental meetings, contributing to clear communication around daily priorities, workflow progress, and order management.liulpstrongDesirable skills:strongpulliExcellent attitude to work.liliCompliant timekeeping and attendance.liliInterest or experience in working with computer program languages.liliStrong problem-solving skills.liliAnalytical learner and process driven.liulpstrongSalary:strong 21,500 per annum.ppstrongWorking hours:strong 35 hours per week, Monday to Friday, 8am - 4pm.ppstrongBenefits:strongpulliGenerous holidays:28 days holiday per year.liliFree onsite parking.liliFree teacoffeesoft drinks.liliFree onsite gym.liliOnsite caf.liliPension scheme.liulpstrongFuture prospects:strongpp90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.ppstrongImportant information:strongppThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.ppStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.ppOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.ppIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongppstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Marketing Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pKPP is a dynamic and growing SME based in the UK, specialising in providing professional services to a wide range of clients. With a strong focus on customer care and continuous improvement, we aim to deliver innovative solutions that make a real impact. We have a supportive, collaborative culture and pride ourselves on developing our people to achieve their full potential.p pstrongOverview:strongbr We are looking for a motivated Digital Marketing Apprentice to join our team. This is a fantastic opportunity for someone who wants to start their career in marketing and gain hands-on experience while working towards a recognised qualification.p pstrongResponsibilities:strongp pThe apprentice will support the marketing function across multiple digital channels. Duties will include:p ul liCreating and scheduling engaging content for social media platforms (LinkedIn, Instagram, Facebook, TikTok)li liAssisting with website updates and basic SEO improvementsli liSupporting the creation and delivery of email marketing campaignsli liConducting market research and monitoring competitor activityli liAnalysing marketing performance data and preparing reportsli liAssisting with broader marketing campaigns and eventsli liProducing data visualisations and reports to communicate marketing insights and campaign performanceli liGaining hands-on experience with analytical tools (e.g., Google Analytics, social media insights dashboards) and contributing to the planning, delivery, and evaluation of marketing campaignsli ul pstrongDesirable skills:strongp ul liGood written and verbal communication skillsli liBasic understanding of social media platformsli liCompetent with Microsoft Office (Word, Excel, PowerPoint) or Google Workspaceli liAbility to organise workload and meet deadlinesli liA creative flair and interest in digital mediali liGCSEs in Maths and English at Grade 4C or above (or equivalent) preferredli liAny prior study or experience in marketing, media, business, or IT is advantageous but not essentialli ul pstrongSalary:strong 15,000 per annump pstrongWorking hours:strong Monday to Thursday, 8am - 5pm, Friday 9am - 1pmp pstrongBenefits:strongp ul liFull training towards a recognised Digital Marketing qualificationli liOn-the-job learning with mentoring and support from experienced staffli liOpportunity to work on live projects with real impactli liCompany social events and team activitiesli liCareer development opportunities within the businessli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 7.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp